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Can't login to e-mail or cPanel

Discussion in 'E-mail Discussion' started by charles meekins, Jun 19, 2018.

  1. charles meekins

    charles meekins Registered

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    hi, i have been using cpanel for a few years now and everything was going fine and i was able to login and check e-mails and all is ok

    But about 2 weeks ago i go to login to my e-mails (server.domain.tld:2096) and can't it keeps saying invalid login - even though i am sure i used the correct login details and this also happens on my cpanel account

    i have come to the conclusion it maybe to do with missing a payment is this correct? is missing a payment enough to disable my e-mail system , i think i remember seeing a few e-mails from them about this but had been to busy to deal with this at the time and now i can't access my e-mails to see them and pay the bill, my website (which i don't use much and am in process of making a new one) is also offline at the moment

    please if anyone can help i would be greatful
     
    #1 charles meekins, Jun 19, 2018
    Last edited by a moderator: Jun 19, 2018
  2. Jcats

    Jcats Well-Known Member

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    Charles,

    Yes, suspending your account would not allow you the ability to log into cPanel, any reason you wouldn't contact your web host about this?
     
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  3. charles meekins

    charles meekins Registered

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    well i would but i don't know any way to contact them - i do not have an e-mail address or phone no and when i go to contact tab on their website i get told i need to include my 4 number pin which i do not know (or even if i ever got one)
     
  4. Jcats

    Jcats Well-Known Member

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    What's your domain, can most likely find it via a whois
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  6. keat63

    keat63 Well-Known Member

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    As Jcats says.

    Google 'whois'.
    Input your domain name and there should be enough information to tell you who your web host is.
    from this info, make a phone call or find a contact email.
     
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