Can't login to e-mail or cPanel

charles meekins

Registered
Jun 19, 2018
2
0
1
wisbech
cPanel Access Level
Website Owner
hi, i have been using cpanel for a few years now and everything was going fine and i was able to login and check e-mails and all is ok

But about 2 weeks ago i go to login to my e-mails (server.domain.tld:2096) and can't it keeps saying invalid login - even though i am sure i used the correct login details and this also happens on my cpanel account

i have come to the conclusion it maybe to do with missing a payment is this correct? is missing a payment enough to disable my e-mail system , i think i remember seeing a few e-mails from them about this but had been to busy to deal with this at the time and now i can't access my e-mails to see them and pay the bill, my website (which i don't use much and am in process of making a new one) is also offline at the moment

please if anyone can help i would be greatful
 
Last edited by a moderator:

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
806
156
168
New Jersey
cPanel Access Level
DataCenter Provider
Charles,

Yes, suspending your account would not allow you the ability to log into cPanel, any reason you wouldn't contact your web host about this?
 

charles meekins

Registered
Jun 19, 2018
2
0
1
wisbech
cPanel Access Level
Website Owner
Charles,

Yes, suspending your account would not allow you the ability to log into cPanel, any reason you wouldn't contact your web host about this?
well i would but i don't know any way to contact them - i do not have an e-mail address or phone no and when i go to contact tab on their website i get told i need to include my 4 number pin which i do not know (or even if i ever got one)
 

keat63

Well-Known Member
Nov 20, 2014
1,913
259
113
cPanel Access Level
Root Administrator
As Jcats says.

Google 'whois'.
Input your domain name and there should be enough information to tell you who your web host is.
from this info, make a phone call or find a contact email.