Can't login to ssh and WHM as root


Aug 22, 2017
cPanel Access Level
Website Owner
Hello Cpanel forum!

I have problem with login to SSH as root. I can login(no root user) through private key (putty).

Login with private key
1 click key and type password
2 open putty, open my host
3 type login to account on cpanel
4 working! but no root.

Login witchout private key;
1 open putty and choose my host
2 type login cpanel
3 type password to cpanel
4 access denited...

I tried type login as root and password to cpanel, but it same... My password to cpanel is other from SSH?

2 problem.. WHM I tried login as root and password to cpanel.. error login. Earlier I tried type same data like my cPanel and too not working...