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Can't login to ssh and WHM as root

Discussion in 'General Discussion' started by pablosso, Aug 22, 2017.

  1. pablosso

    pablosso Registered

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    Location:
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    cPanel Access Level:
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    Hello Cpanel forum!

    I have problem with login to SSH as root. I can login(no root user) through private key (putty).

    Login with private key
    1 click key and type password
    2 open putty, open my host
    3 type login to account on cpanel
    4 working! but no root.


    Login witchout private key;
    1 open putty and choose my host
    2 type login cpanel
    3 type password to cpanel
    4 access denited...

    I tried type login as root and password to cpanel, but it same... My password to cpanel is other from SSH?

    2 problem.. WHM I tried login as root and password to cpanel.. error login. Earlier I tried type same data like my cPanel and too not working...

    Why?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
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    Twitter:
    Your forum account here has you listed as Website Owner. Are you sure you have root access to this server? You might want to speak with your Hosting Provider about this.
     
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  3. pablosso

    pablosso Registered

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    I helping my client at the site and he hasn't other login data to cpanel/WHM/SSH..

    Do data login to cpanel are other than ssh?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
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    Twitter:
    Yes, root user has a different login than a cPanel user.
     
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