Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't login to webmail (no one receives mails anymore)

Discussion in 'E-mail Discussions' started by hilario, Jan 29, 2013.

  1. hilario

    hilario Well-Known Member

    Joined:
    Jan 5, 2008
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Sao Paulo, Brazil
    This morning none of my customers are receiving mails.

    We can access the ourserver.com/webmail page and successfully login, but when you click in roundcube or horde you are redirected to a login failure page.

    My server uses mailscanner. It is possible to see in mailwatch that mails are being sent, and also that mails are being received, but we can't pop the mails with any mail client (thunderbird or eudora in our case).

    How can I trace this (where are the pop3 or whatever login files)?

    I noticed that WHM has been updated during the night. Is it an issue with WHM 11.36.0 (build 2) ?

    Should I revert to an older version? How do I do it?




    Edit:
    # netstat -nlap | grep exim
    tcp 0 0 127.0.0.1:125 0.0.0.0:* LISTEN 25264/exim
    tcp 0 0 127.0.0.1:125 127.0.0.1:52313 ESTABLISHED 25768/exim

    # netstat -nlap | grep :25
    tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 29826/perl
    tcp 0 0 67.19.188.154:25 173.192.24.27:55451 TIME_WAIT -

    # netstat -nlap | grep :110
    #

    This is showing assp is running on the default Exim port of 25 while pop is not running at all.

    I can verify the issue with Roundcube not allowing login even with the test account I created. The exact error being presented is Connection to storage server failed
     
    #1 hilario, Jan 29, 2013
    Last edited: Jan 29, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,769
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    It's not possible to downgrade once you've updated to 11.36. You should contact ASSP about your mail issues, it's not a cPanel supported product.
     
    #2 Infopro, Jan 29, 2013
  3. hilario

    hilario Well-Known Member

    Joined:
    Jan 5, 2008
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    56
    Location:
    Sao Paulo, Brazil
    It appears that the new update of cPanel has changed its dependencies to rpms from perl.
    Is there a way to revert to the cPanel that was running yesterday?
     
    #3 hilario, Jan 29, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,769
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    No. There is no way back from here.
    cPanel & WHM 11.36, CURRENT Tier Release | cPanel, Inc.


    There is word on the EDGE mailing list that an autofixer is being rolled up that might be of use to you here. I'll post back here the moment I hear more about that. If that's not acceptable to you, please do open a ticket to cPanel Technical Support at your earliest inconvenience.
     
    #4 Infopro, Jan 29, 2013
  5. Jeff_Mash

    Jeff_Mash Member

    Joined:
    Oct 1, 2006
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    151
    I too think I am having the same issue. My server just autoupdated, and now we can't login to our mail server. We are using Exim. The service is running fine, but when we try to connect our email clients to download (via IMAP), no mail is received.

    Any fixes?
     
    #5 Jeff_Mash, Feb 16, 2013
  6. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,840
    Likes Received:
    20
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    We are not aware of a cPanel update causing this problem. Please submit a ticket so we can look at your server and assist you directly.
     
    #6 cPanelJared, Feb 19, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't login webmail
  1. Markigiani

    Client can't login to webmail

    Markigiani, Jan 18, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    743
    cPanelMichael
    Jan 18, 2017
  2. psytanium

    Email Accounts Can't Login to Webmail

    psytanium, Apr 12, 2016, in forum: E-mail Discussions
    Replies:
    9
    Views:
    1,619
    cPanelMichael
    Apr 25, 2016
  3. Bashed

    Can't login to domain.com/cpanel or webmail, whm, ftp

    Bashed, Nov 5, 2015, in forum: General Discussion
    Replies:
    1
    Views:
    918
    cPanelMichael
    Nov 5, 2015
  4. DeedeeF

    In Progress Can't access cPanel login

    DeedeeF, Oct 17, 2017 at 10:19 PM, in forum: General Discussion
    Replies:
    7
    Views:
    80
    Infopro
    Oct 18, 2017 at 9:30 PM
  5. pablosso

    Can't login to ssh and WHM as root

    pablosso, Aug 22, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    243
    Infopro
    Aug 23, 2017

Share This Page