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cant login to whm/cpanel

Discussion in 'General Discussion' started by sialbrijendra, Jul 1, 2010.

  1. sialbrijendra

    sialbrijendra Member

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    when i try to login into whm or any cpanel account on my sever then it returns back to he login page again without giving any error....

    please help me out...
     
  2. cPanelJared

    cPanelJared Technical Analyst
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    Check the error_log

    Log into the shell as root, and type the following command and press enter, and then try to log into the WebHost Manager:

    Code:
    # tail -f /usr/local/cpanel/logs/error_log
    Use Ctrl+C to stop the tail command. What is the output that you see in the terminal while you try to log into the WHM?

    Also, if you have not done so already, try clearing your browser cache, then logging in again.
     
  3. sialbrijendra

    sialbrijendra Member

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    i dont that but still cant login

    report here:_


    [2010-06-29 13:10:06 +0200] info [queueprocd] processing interrupted - shutting down

    The server cannot service your request because it is shutting down. Please wait a minute and try again.Internal Error: "GET /cpsess1759442123/frontend/x3/status.html HTTP/1.1" The server cannot service your request because it is shutting down. Please wait a minute and try again.
    -- RESTART MARKER (PID 6504 at 1277809864)--
    Building global cache for cpanel...Done
    /bin/df: `/var/named/chroot/var/run/dbus': Permission denied
    /bin/df: `/var/named/chroot/var/run/dbus': Permission denied
    -- RESTART MARKER (PID 4201 at 1278003624)--
    Building global cache for cpanel...Done
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    This will need closer investigation

    Please submit at ticket so that we may log in and investigate the server. The error_log message does not directly indicate the problem, so we will need to look at the server ourselves directly. Please submit a ticket and provide root access information for the server.
     
  5. sialbrijendra

    sialbrijendra Member

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    i dont knwow where to submit the ticket...
    can i pm u the login details?
     
  6. cPanelJared

    cPanelJared Technical Analyst
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    Please submit a ticket

    Please use the following page to submit a ticket:

    https://tickets.cpanel.net/submit/index.cgi?reqtype=tickets

    We cannot accept log-in information via the forums, even in a private message, because forums are not considered to be a secure method of exchanging sensitive information.
     
  7. sialbrijendra

    sialbrijendra Member

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    submitted support request ....
    please check it...
     
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