Cant login to WHM

Operating System & Version
Centos 7.6
P

PixelPerfect.cl

Member
May 28, 2021
18
2
3
Chile
cPanel Access Level
Root Administrator
Since yesterday im not able to access the whm, im getting the following error:

ERR_CONNECTION_REFUSED

I restarted the whole server and then i was able to see the login page of the whm and access with no problem at all.

Happened twice yesterday, today the same happened, i thought it was a problem i had before with cphulk, but i already deactivated that function, im still not able to even see the login page.

I tried using:
"/usr/local/cpanel/logs/login_log"

and i get "Permission denied"

I used then
"tail -100 /usr/local/cpanel/logs/login_log"

and i get this: (i removed all ip address)

changed: IP Address [] != Current IP Address []
[2022-09-23 19:18:46 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-23 19:18:46 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-23 19:33:05 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: cookie ip check: IP address has changed: IP Address [201.219.234.80] != Current IP Address
[2022-09-23 23:21:53 -0300] info [cpaneld] - leam "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user leam (has_cpuser_file failed)
[2022-09-24 14:31:09 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-24 20:00:42 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[2022-09-24 20:00:49 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2022-09-25 01:29:56 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-25 07:36:48 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-25 16:40:23 -0300] info [cpaneld] - blakin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blakin (has_cpuser_file failed)
[2022-09-25 19:24:15 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[2022-09-26 03:39:08 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-26 18:41:38 -0300] info [cpaneld] - blak "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blak (has_cpuser_file failed)
[2022-09-26 21:24:50 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[2022-09-27 05:51:05 -0300] info [cpaneld] - katherin_wp417 "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user katherin_wp417 (has_cpuser_file failed)
[2022-09-27 06:10:16 -0300] info [cpaneld] - leam "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user leam (has_cpuser_file failed)
[2022-09-27 07:35:43 -0300] info [cpaneld] - theunive "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user theunive (has_cpuser_file failed)
[2022-09-27 09:38:17 -0300] info [webmaild] - [email protected] "POST //login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2022-09-27 11:26:36 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/filemanager/upload-ajax.html?file=&fileop=&dir=%2Fhome%2Fcubetto%2Fsoftaculous_backups&dirop=&charset=&file_charset=&baseurl=&basedir= HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect
[2022-09-27 11:26:40 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/filemanager/index.html HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect
[2022-09-27 11:26:42 -0300] info [cpaneld] - saloon2 "GET /cpsess1585194367/frontend/paper_lantern/index.html?login=1&post_login=8628166629060 HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect
[2022-09-27 11:56:16 -0300] info [cpaneld] - katherin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user katherin (has_cpuser_file failed)
[2022-09-27 13:50:00 -0300] info [webmaild] - [email protected] "POST //login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2022-09-27 21:09:07 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-27 23:49:35 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[2022-09-27 23:49:42 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2022-09-28 05:37:22 -0300] info [cpaneld] - blakinn "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-28 08:08:11 -0300] info [cpaneld] - leama "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: access denied for root, reseller, and user password
[2022-09-28 08:08:35 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-28 08:08:35 -0300] info [cpaneld] - adssadadsa "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user adssadadsa (has_cpuser_file failed)
[2022-09-28 10:33:51 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2022-09-28 10:34:03 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2022-09-28 11:42:56 -0300] info [whostmgrd] - root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN whostmgrd: user password incorrect
[2022-09-28 16:32:07 -0300] info [cpaneld] - instaweb "GET /cpsess0749864114/frontend/paper_lantern/softaculous/index.live.php?act=wordpress HTTP/1.1" DEFERRED LOGIN cpaneld: security token incorrect
[2022-09-28 16:53:29 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[2022-09-28 23:03:58 -0300] info [cpaneld] - blakin "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: invalid cpanel user blakin (has_cpuser_file failed)
[2022-09-28 23:06:53 -0300] info [whostmgrd] - root "GET / HTTP/1.1" DEFERRED LOGIN whostmgrd: security token missing
[root@ ~]#


Any clues on how to fix this? Restarting the server everytime im not able to enter the whm is not really a viable option...

Thanks in advance.
Emilio
 
Last edited by a moderator:
cPRex

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
16,517
2,606
363
cPanel Access Level
Root Administrator
Hey there! When we've seen this issue before, like in this thread:

forums.cpanel.net

Whm Not loading properly.

After enter login credentials whm not loading properly. its takes too much time. cpanel and webmail have no issue like this.
forums.cpanel.net forums.cpanel.net

we recommended the user create a ticket with our team, although it doesn't look like that happened since no resolution was posted. Could you create a ticket so we can check this out on the server?
 
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PixelPerfect.cl

Member
May 28, 2021
18
2
3
Chile
cPanel Access Level
Root Administrator
cPRex said:
Hey there! When we've seen this issue before, like in this thread:

forums.cpanel.net

Whm Not loading properly.

After enter login credentials whm not loading properly. its takes too much time. cpanel and webmail have no issue like this.
forums.cpanel.net forums.cpanel.net

we recommended the user create a ticket with our team, although it doesn't look like that happened since no resolution was posted. Could you create a ticket so we can check this out on the server?
Click to expand...
Ill check that thread ASAP, I also sent a support ticket but when i press "prepare server for support" Im not able to connect to the server for the reasons mentioned above.

Thanks for the quick reply, Im ready to do whatever you advice me to.

Update, i was able to login again after rebooting the server, access granted andawaiting reply.


Regards
 
P

PixelPerfect.cl

Member
May 28, 2021
18
2
3
Chile
cPanel Access Level
Root Administrator
Update, after adding a new volume i thought it was everything ok but the problem is still happening, is there anything i have to do in order to make the new volume work with the whm? because when i see the disk usage it shows up the new volume so i thought it was ok.

No clue what to do next?
 
P

PixelPerfect.cl

Member
May 28, 2021
18
2
3
Chile
cPanel Access Level
Root Administrator
Ok, i have cleaned 10gb of space on the main disk, added a new volume to the droplet and mounted it to the whm. How can I make it so new accounts only use the new added volume instead of the one that is almost full?
 

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