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can't login via root on whm/shell

Discussion in 'Security' started by gaogier, Jun 21, 2015.

  1. gaogier

    gaogier Registered

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    Hello

    I can't login via whm or shell.

    I host directly via the data centre so no hosts.

    How can I login, when it won't let me?

    I have tried whm and shell.

    Any ideas?
     
    #1 gaogier, Jun 21, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    What specific error message do you receive when attempting to access your server via SSH or WHM? Is it a connection refused message, a time out, or an authentication failure? You may need console access to the server to address the issue if you can't connect through WHM or SSH.

    Thank you.
     
    #2 cPanelMichael, Jul 1, 2015
  3. keat63

    keat63 Well-Known Member

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    Not wishing to appear rude or condescening, but i note that you are new to the forum.
    Are you also new to WHM ?
    I experienced something very similar when i first started, all of which was related to security and hacking attempts of my server.
     
    #3 keat63, Jul 2, 2015
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