can't login via root on whm/shell

gaogier

Registered
Jan 28, 2007
3
0
151
Hello

I can't login via whm or shell.

I host directly via the data centre so no hosts.

How can I login, when it won't let me?

I have tried whm and shell.

Any ideas?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

What specific error message do you receive when attempting to access your server via SSH or WHM? Is it a connection refused message, a time out, or an authentication failure? You may need console access to the server to address the issue if you can't connect through WHM or SSH.

Thank you.
 

keat63

Well-Known Member
Nov 20, 2014
1,839
220
93
cPanel Access Level
Root Administrator
Not wishing to appear rude or condescening, but i note that you are new to the forum.
Are you also new to WHM ?
I experienced something very similar when i first started, all of which was related to security and hacking attempts of my server.