unam

Registered
Jul 12, 2022
1
0
1
spain
cPanel Access Level
Root Administrator
Hi

I'm trying to log to the WHM but it returns me a message of The login is invalid.
I am trying to connect with the cpanel user and nothing and the root password does not work for us
If we connect by ssh to the server with the cpanel user admin we cannot access different sites because we are not root.

what can we do? we are hosted on godaddy

Regards!
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,731
1,864
363
cPanel Access Level
Root Administrator
Hey there! When accessing WHM you'd want to be using the username "root" along with the root password. If that isn't working properly, you'd have to speak with the hosting provider to have them reset the root password as that has to be done over an SSH connection by the root user.