Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can't login with root to WHM

Discussion in 'Security' started by Meybo, Jul 15, 2016.

  1. Meybo

    Meybo Registered

    Joined:
    Jul 15, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Website Owner
    Hi everyone!
    I'm new using CPanel and WHM...
    And I have a problem when i try to access to my WHM of my domain.
    I have access to CPanel and I access to That One , but when i try to WHM is the mistake : "The login is invalid "

    I changed the password and the error continue...

    Help please!
     
    #1 Meybo, Jul 15, 2016
  2. Debian23

    Debian23 Registered

    Joined:
    Aug 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ro
    cPanel Access Level:
    Root Administrator
    Hello,

    I can't access WHM with the root user, I can access the server via SSH with the same root/password but not over WHM with the error "The login is invalid."

    I have whitelisted my ip and still same problem.

    I checked /usr/local/cpanel/logs/login_log and i get this:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld

    How can i enable root login again ? (not sure how it got disabled in the first place)
     
    #2 Debian23, Aug 13, 2016
  3. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,693
    Likes Received:
    71
    Trophy Points:
    203
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    you probably banned yourself with
    cPHulk

    /usr/local/cpanel/etc/init/stopcphulkd
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 dalem, Aug 13, 2016
  4. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,834
    Likes Received:
    85
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    You can add you IP in Whitelist with the following command, Replace your IP with 1.1.1.1

    Code:
    /scripts/cphulkdwhitelist 1.1.1.1
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 24x7server, Aug 14, 2016
  5. Debian23

    Debian23 Registered

    Joined:
    Aug 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ro
    cPanel Access Level:
    Root Administrator
    I have already white listed with that command, no help.

    I have tried the 2 commands:
    cphulkd stopped successfully.
    the disable didn't do any output

    And still same error in the error log:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld
     
    #5 Debian23, Aug 14, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,303
    Likes Received:
    1,847
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Check to ensure you are using port 2086 or 2087 when accessing Web Host Manager. You can also use "/whm" in the URL. It's a separate URL than what you use to access cPanel.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Aug 14, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't login root
  1. pablosso

    Can't login to ssh and WHM as root

    pablosso, Aug 22, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    1,101
    Infopro
    Aug 23, 2017
  2. Enrique Conci

    SOLVED Can't login as root after update

    Enrique Conci, Jan 10, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    1,115
    cPanelMichael
    Jan 10, 2017
  3. charles meekins

    Can't login to e-mail or cPanel

    charles meekins, Jun 19, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    200
    keat63
    Jun 20, 2018
  4. abuujurayj

    I can't login in my application after activating htaccess

    abuujurayj, Apr 23, 2018, in forum: General Discussion
    Replies:
    9
    Views:
    190
    abuujurayj
    Apr 24, 2018
  5. Andriy

    Can't login to Webmail using dovecot master password

    Andriy, Jan 13, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    397
    cPanelMichael
    Mar 13, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice