The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't login with root to WHM

Discussion in 'Security' started by Meybo, Jul 15, 2016.

  1. Meybo

    Meybo Registered

    Joined:
    Jul 15, 2016
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    US
    cPanel Access Level:
    Website Owner
    Hi everyone!
    I'm new using CPanel and WHM...
    And I have a problem when i try to access to my WHM of my domain.
    I have access to CPanel and I access to That One , but when i try to WHM is the mistake : "The login is invalid "

    I changed the password and the error continue...

    Help please!
     
    #1 Meybo, Jul 15, 2016
  2. Debian23

    Debian23 Registered

    Joined:
    Aug 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ro
    cPanel Access Level:
    Root Administrator
    Hello,

    I can't access WHM with the root user, I can access the server via SSH with the same root/password but not over WHM with the error "The login is invalid."

    I have whitelisted my ip and still same problem.

    I checked /usr/local/cpanel/logs/login_log and i get this:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld

    How can i enable root login again ? (not sure how it got disabled in the first place)
     
    #2 Debian23, Aug 13, 2016
  3. dalem

    dalem Well-Known Member
    PartnerNOC

    Joined:
    Oct 24, 2003
    Messages:
    2,600
    Likes Received:
    51
    Trophy Points:
    203
    Location:
    SLC
    cPanel Access Level:
    DataCenter Provider
    you probably banned yourself with
    cPHulk

    /usr/local/cpanel/etc/init/stopcphulkd
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
     
    #3 dalem, Aug 13, 2016
  4. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,308
    Likes Received:
    45
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    You can add you IP in Whitelist with the following command, Replace your IP with 1.1.1.1

    Code:
    /scripts/cphulkdwhitelist 1.1.1.1
     
    #4 24x7server, Aug 14, 2016
  5. Debian23

    Debian23 Registered

    Joined:
    Aug 13, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Ro
    cPanel Access Level:
    Root Administrator
    I have already white listed with that command, no help.

    I have tried the 2 commands:
    cphulkd stopped successfully.
    the disable didn't do any output

    And still same error in the error log:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld
     
    #5 Debian23, Aug 14, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,135
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Check to ensure you are using port 2086 or 2087 when accessing Web Host Manager. You can also use "/whm" in the URL. It's a separate URL than what you use to access cPanel.

    Thank you.
     
    #6 cPanelMichael, Aug 14, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Can't login root
  1. Enrique Conci

    SOLVED Can't login as root after update

    Enrique Conci, Jan 10, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    342
    cPanelMichael
    Jan 10, 2017
  2. smartmoney

    Single email account can't login or change password

    smartmoney, Jun 20, 2017 at 9:07 AM, in forum: E-mail Discussions
    Replies:
    3
    Views:
    40
    cPanelMichael
    Jun 21, 2017 at 10:03 AM
  3. Lygas

    Can't login cPanel in proxy subdomains

    Lygas, May 19, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    130
    cPanelMichael
    May 22, 2017
  4. Markigiani

    Client can't login to webmail

    Markigiani, Jan 18, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    432
    cPanelMichael
    Jan 18, 2017
  5. babitango

    Can't login, “KILL” (9) signal

    babitango, Jul 2, 2016, in forum: General Discussion
    Replies:
    6
    Views:
    477
    cPanelMichael
    Jul 11, 2016

Share This Page