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Can't login with root to WHM

Discussion in 'Security' started by Meybo, Jul 15, 2016.

  1. Meybo

    Meybo Registered

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    Hi everyone!
    I'm new using CPanel and WHM...
    And I have a problem when i try to access to my WHM of my domain.
    I have access to CPanel and I access to That One , but when i try to WHM is the mistake : "The login is invalid "

    I changed the password and the error continue...

    Help please!
     
    #1 Meybo, Jul 15, 2016
  2. Debian23

    Debian23 Registered

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    Hello,

    I can't access WHM with the root user, I can access the server via SSH with the same root/password but not over WHM with the error "The login is invalid."

    I have whitelisted my ip and still same problem.

    I checked /usr/local/cpanel/logs/login_log and i get this:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld

    How can i enable root login again ? (not sure how it got disabled in the first place)
     
    #2 Debian23, Aug 13, 2016
  3. dalem

    dalem Well-Known Member PartnerNOC

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    you probably banned yourself with
    cPHulk

    /usr/local/cpanel/etc/init/stopcphulkd
    /usr/local/cpanel/bin/cphulk_pam_ctl --disable
     
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    #3 dalem, Aug 13, 2016
  4. 24x7server

    24x7server Well-Known Member

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    You can add you IP in Whitelist with the following command, Replace your IP with 1.1.1.1

    Code:
    /scripts/cphulkdwhitelist 1.1.1.1
     
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    #4 24x7server, Aug 14, 2016
  5. Debian23

    Debian23 Registered

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    I have already white listed with that command, no help.

    I have tried the 2 commands:
    cphulkd stopped successfully.
    the disable didn't do any output

    And still same error in the error log:
    root "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN cpaneld: root login is not permitted to cpaneld
     
    #5 Debian23, Aug 14, 2016
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello,

    Check to ensure you are using port 2086 or 2087 when accessing Web Host Manager. You can also use "/whm" in the URL. It's a separate URL than what you use to access cPanel.

    Thank you.
     
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    #6 cPanelMichael, Aug 14, 2016
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