Cant open quarantined zip file

[Snorre94]

Hey, My website get blocked by aksimet because I think there was an attack.
My virus program found 3 files that I put in quarantine. but these files are my content on my page so at the moment my page have no text or pictures.
I try to extract the files again but get this error:

error: cannot open zipfile [ /home/seosmfbl/quarantine_clamavconnector/public_html_wp-content_bps-backup_logs_security-log.zip ]
Permission denied.

What do I need to do?

 

[Infopro]

You'd need to download the file and extract it locally I suppose.

 

[Snorre94]

Hey again,
I did find out how I moved the files that was qarantien.
but know I have another problem.
I did accidentally move a file in to another file. so there is two files in one.
How can I get the file back again? because my website its not online because of this

Is there any way to restore the whole thing? but I have not backup all the files

 

[Infopro]

You might want to work with your Hosting Provider on this. They may have backups of the account, assuming you're on a shared hosting plan of some sort.

 

[Snorre94]

And my hosting provider is cpanel right? or wordpress?

 

[Infopro]

Neither, actually. This documentation may be useful to you:
How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

 

[Snorre94]

I found that I have pdr as a host. but I cant contact them cus they have a maintenance.
but know My website got suspended?
what is going on

 

[Infopro]

Only your Hosting Provider can answer that. We might assume it has something to do with the infected files on your account though.

Hopefully you can get in touch with them soon to get this sorted out. Good luck!

 

[Snorre94]

thanks for reply, but I have actually never heard of pdr, taht link you sent me to check my host?
I are using godaddy.

 

[Infopro]

Me either. But I have heard of GoDaddy. Assuming you've got a web hosting account with GoDaddy, then that's your Hosting Provider. You'll need to contact them for assistance with this.