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Can't receive e-mail

Discussion in 'E-mail Discussions' started by mircica3d, Oct 13, 2013.

  1. mircica3d

    mircica3d Member

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    Hy. I have install and configure cpanel & whm. When send email from gmail to an account from cpanel, the mail received. When Send email from another server (server at the company where i work) can't receive. The serer from company use ubuntu server with postfix and dovecot. Can you help me to receive email from all server? (eg: server at the company)
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Are you getting any error on your ubuntu server ? Please check that mail logs as you are not facing any issues from gmail that mean there is no configuration issues on your cPanel server
     
  3. mircica3d

    mircica3d Member

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    In ubuntu log say: delivered. I send an email from ubuntu to gmail, and gmail received. Cpanel reject non reverse dns email by default? can be this the problem?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please search for the email address you are sending from in /var/log/exim_mainlog or /var/log/exim_rejectlog with commands such as:

    Code:
    exigrep user@remote-server.com /var/log/exim_mainlog
    exigrep user@remote-server.com /var/log/exim_rejectlog
    Replace "user@remote-server.com" with the actual email address you are sending from. Do you notice any particular error messages?

    Thank you.
     
  5. mircica3d

    mircica3d Member

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    in exim_main log have this:

    Code:
    SMTP connection from [127.0.0.1]:56353 (TCP/IP connection count = 1)
    2013-10-13 15:05:38 1VVKQU-0001DE-0K <= someuser@example.ro H=localhost (example.ro) [127.0.0.1]:56353 P=esmtpa A=dovecot_login:cpuser@example.ro S=565 id=f783e9f704c330ce0788b25d5c5c2e21@example.ro T="kk" for someuser@example.ro[/EMAIL]
    2013-10-13 15:05:38 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1VVKQU-0001DE-0K
    2013-10-13 15:05:38 1VVKQU-0001DE-0K SMTP connection outbound 1381665938 1VVKQU-0001DE-0K example.ro someuser@example.ro[/EMAIL]
    2013-10-13 15:05:38 SMTP connection from localhost (example.ro) [127.0.0.1]:56353 closed by QUIT
    2013-10-13 15:05:39 1VVKQU-0001DE-0K =>someuser@example.ro[/EMAIL] R=lookuphost T=remote_smtp H=mail.example.ro [193.231.209.225] X=TLSv1:DHE-RSA-AES256-SHA:256
    2013-10-13 15:05:39 1VVKQU-0001DE-0K Completed
    2013-10-13 15:49:59 SMTP connection from [69.61.187.232]:47037 (TCP/IP connection count = 1)
    2013-10-13 15:50:02 SMTP connection from www3.checktls.com (checktls.com) [69.61.187.232]:47037 closed by QUIT
    2013-10-13 16:04:46 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
    2013-10-13 16:04:46 Start queue run: pid=6197
    2013-10-13 16:04:46 1VV5rX-0001m9-By User 0 set for local_delivery transport is on the never_users list
    2013-10-13 16:04:46 1VV5rX-0001m9-By == [EMAIL]root@ns1.example.ro[/EMAIL] R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
    2013-10-13 16:04:47 End queue run: pid=6197
    2013-10-14 22:27:05 cwd=/ 3 args: /usr/sbin/exim -bd -q1h
    2013-10-14 22:27:05 exim 4.80.1 daemon started: pid=1963, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4)
    2013-10-14 22:27:05 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
    2013-10-14 22:27:05 Start queue run: pid=1965
    2013-10-14 22:27:06 1VV5tu-0001rb-DZ User 0 set for local_delivery transport is on the never_users list
    2013-10-14 22:27:06 1VV5tu-0001rb-DZ == [EMAIL]root@ns1.example.ro[/EMAIL] R=localuser T=local_delivery defer (-29): User 0 set for local_delivery transport is on the never_users list
    2013-10-14 22:27:06 End queue run: pid=1965
    
     
    #5 mircica3d, Oct 14, 2013
    Last edited by a moderator: Jan 25, 2016
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    I don't see any errors in those logs. Are you sure you posted the output from the commands provided, or did you paste the most recent entries from the /var/log/exim_mainlog file?

    Thank you.
     
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