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Can't receive email from a specific sender

Discussion in 'E-mail Discussion' started by yesphun, Nov 11, 2017.

  1. yesphun

    yesphun Registered

    May 21, 2010
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    Since I didn't received email notifications from a specified website for a quite long time, so I login to WHM and check for the mail delivery reports, it show that the mail was rejected by cpanel and get this error message.

    The recipient and sender domain name was hide due to privacy concern.
    Event: rejected 
    Sender User: -remote-
    Sender Domain:
    Sender: [email protected]*****.com
    Sent Time: Nov 12, 2017 11:08:11 AM
    Sender Host:
    Sender IP:
    Authentication: unauthorized
    Spam Score: 0
    Recipient: [email protected]*****.com
    Delivered To:
    Delivery User: *****
    Delivery Domain: *****.com
    Router: reject
    Transport: **rejected**
    Out Time: Nov 12, 2017 11:08:11 AM
    ID: *****-000D2V-kM
    Delivery Host:
    Delivery IP:
    Size: 0 bytes
    Result: Sender verify failed
    How to solve this problem and add the specified sender to my email receiving white list? As I've no problem to received email from other sender, just few specified sender email was blocked by cpanel and never come in.

    appreciate if someone can help me to solve the problem....
    #1 yesphun, Nov 11, 2017
    Last edited by a moderator: Nov 12, 2017
  2. web-project

    web-project Well-Known Member

    Nov 23, 2007
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    as you can see from that log, that sender verification is failed, it can be that you have selected option to verify the sender that exists on remote server, if it doesn't exist it will fail - great way to fight with SPAM! One way you will be able accept such email, simply disable any verification and you do get tons of SPAM
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator

    You can whitelist their mail server's IP address using the following option under the "Access Hosts" tab in "WHM >> Exim Configuration Manager >> Basic Editor":

    Sender verification bypass IP addresses

    Thank you.
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