esultanzada

Active Member
May 8, 2013
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Hello Guys,
i have a problem when someone send an email from Hotmail to one of my client didnt receive. but with gmail and yahoo it works fine. any solution please?
 

esultanzada

Active Member
May 8, 2013
29
0
1
cPanel Access Level
Root Administrator
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
(ultimately generated from [email protected])
SMTP error from remote mail server after end of data:
host mx4.hotmail.com [65.55.92.136]: 550 SC-001 (SNT0-MC1-F24) Unfortunately, messages from **.**.**.*** weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to Troubleshooting.

------ This is a copy of the message, including all the headers. ------
------ The body of the message is 131165 characters long; only the first
------ 106496 or so are included here.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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2,233
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DataCenter Provider
Twitter
Hello :)

Could you confirm if you are attempting to send emails to Hotmail, or if Hotmail users are unable to send to you? Please check the /var/log/exim_rejectlog file if Hotmail users are unable to send email to your server. You could use a command such as:

# exigrep hotmail.com /var/log/exim_rejectlog

Let us know if you see any specific errors.

Thank you.
 

esultanzada

Active Member
May 8, 2013
29
0
1
cPanel Access Level
Root Administrator
Hello,
my server got email from hotmail but when i want to send email didnt receive and i got the error.
what should i do? any another solution?

Hello :)

Could you confirm if you are attempting to send emails to Hotmail, or if Hotmail users are unable to send to you? Please check the /var/log/exim_rejectlog file if Hotmail users are unable to send email to your server. You could use a command such as:

# exigrep hotmail.com /var/log/exim_rejectlog

Let us know if you see any specific errors.

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
It's difficult to know the specific reason why Hotmail blocked your email message. The error code listed in your earlier response indicates:

Mail rejected by Outlook for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation. If you are not an email/network admin please contact your Email/Internet Service Provider for help.

Beyond ensuring that SPF and RDNS records are added, you may want to contact them directly to see why you are blocked. Their troubleshooting guide is at:

Windows Live Mail Troubleshooting

Thank you.