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cant receive email from hotmail

Discussion in 'E-mail Discussions' started by esultanzada, Aug 28, 2013.

  1. esultanzada

    esultanzada Active Member

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    Hello Guys,
    i have a problem when someone send an email from Hotmail to one of my client didnt receive. but with gmail and yahoo it works fine. any solution please?
     
  2. 24x7server

    24x7server Well-Known Member

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    Are you getting any logs in the server mail logs file ?
     
  3. esultanzada

    esultanzada Active Member

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    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    Email@hotmail.com
    (ultimately generated from email@myclient.com)
    SMTP error from remote mail server after end of data:
    host mx4.hotmail.com [65.55.92.136]: 550 SC-001 (SNT0-MC1-F24) Unfortunately, messages from **.**.**.*** weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to Troubleshooting.

    ------ This is a copy of the message, including all the headers. ------
    ------ The body of the message is 131165 characters long; only the first
    ------ 106496 or so are included here.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you confirm if you are attempting to send emails to Hotmail, or if Hotmail users are unable to send to you? Please check the /var/log/exim_rejectlog file if Hotmail users are unable to send email to your server. You could use a command such as:

    # exigrep hotmail.com /var/log/exim_rejectlog

    Let us know if you see any specific errors.

    Thank you.
     
  5. esultanzada

    esultanzada Active Member

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    Hello,
    my server got email from hotmail but when i want to send email didnt receive and i got the error.
    what should i do? any another solution?

     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    It's difficult to know the specific reason why Hotmail blocked your email message. The error code listed in your earlier response indicates:

    Mail rejected by Outlook for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation. If you are not an email/network admin please contact your Email/Internet Service Provider for help.

    Beyond ensuring that SPF and RDNS records are added, you may want to contact them directly to see why you are blocked. Their troubleshooting guide is at:

    Windows Live Mail Troubleshooting

    Thank you.
     
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