can't receive email on external account

andy2020

Member
Feb 7, 2021
8
0
1
moscow
cPanel Access Level
Website Owner
dear sir,
i created email account from my cpanel and when i try sending out the email to external account such as gmail,yahoo,hotmail, and other domain it will be sent successfully but i won't be able to receive it.
but when i send email to the email account i created on my vps account it delivers .
what can i do
 

ricardoborrb

Member
May 19, 2020
10
3
3
Narvik
cPanel Access Level
Root Administrator
Check if your port 25 is good.
Go to your terminal and type:

Bash:
telnet mx1.cpanel.net 25
Or

Bash:
curl portquiz.net:25
If it times out your provider is blocking the port 25

( the port 25 is the Exim port, which sends out emails )
 

andy2020

Member
Feb 7, 2021
8
0
1
moscow
cPanel Access Level
Website Owner
thanks can you recommend me any good site where i can buy good vps.
other companies i have tried, after setting up and i send about 30,000- 40,000 the emails will be delayed to deliver.
in most cases it take about 6-12 hours to be deliverd.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,028
313
cPanel Access Level
Root Administrator
I'm not able to recommend any specific providers on my end. You may get better results asking that question on a forum like Web Hosting Talk where the discussion is specifically focused around hosting providers and not just the cPanel software.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,519
1,028
313
cPanel Access Level
Root Administrator
You can find them here:


They have specific forums for dedicated, VPS, and cloud hosting, so you can get detailed answers depending on what you are looking for.