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Cant receive email: Recipient not found

Discussion in 'E-mail Discussions' started by selenakg, Aug 28, 2016.

  1. selenakg

    selenakg Member

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    I have set up a cpanel email for one of my sites and routed the email through outlook 2016 (as I have done for several other accounts). Outlook seems to think the email is set up correctly and is able to send through a test message. I can also receive messages from other accounts I host through cpanel, but if I try to send an email from an external (gmail) account to my email, I get the following error:

    The error that the other server returned was:
    Code:
    550 5.1.1 hello@example.com Recipient not found.  < - Removed Link - >
    
    The account is configured exactly the same as other accounts I successfully host, what have I missed?
     
    #1 selenakg, Aug 28, 2016
    Last edited by a moderator: Aug 28, 2016
  2. Likeroot

    Likeroot Registered

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    Do you have root access to the server ? Have you checked /var/log/exim_mainlog and /var/log/maillog ?
     
  3. selenakg

    selenakg Member

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    Sorry, not so good at this stuff. How do I do that?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. selenakg

    selenakg Member

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    So clearly this is beyond my current abilities.. I dont think I have the WHM interface, is that something you need to purchase extra? I am really confused because I configured this account exactly the same way as the previous ones I have set up and it doesnt work.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    I recommend contacting your web hosting provider for additional assistance if you do not have root access to the system (e.g. if you only have access to cPanel for a single account).

    Thank you.
     
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