Can't receive emails after inputing new MX records for Remote Exchanger

wboustany

Member
Oct 1, 2014
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Hi there,

My issue is simple:

I have a website hosted at reg.u. However I realised emails sent through their servers end up in SPAM folders most of the time. So I moved I went on using Godaddy emailing services and

1. inputted on Reg.ru CPanel Godaddy's MX records
2. changed to Remote Exchanger

However I am now facing a problem:
a. I can send emails without having them ending up in SPAM folders
b. I cannot receive emails anymore. Any attempt to send emails to the email address associated to the domain name hosted at reg.ru gets the following message:
"
This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.
"
c. Oddly enough, when I send an email using the address associated to the domain hosted at reg.ru, but through Godaddy's services (since I inputted MX records), that works well...but replying to it yield the same delivery failure message than above.

I wonder if there is an additional setting I should have modified in the Panel...I am a bit stuck.

Any insight would be much appreciated.

Regards,

me
 

wboustany

Member
Oct 1, 2014
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0
1
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Website Owner
UPDATE: here's the technical headers log:

--------------------------------------------------
[Removed - Actual Domain Used]

--------------------------------------------------

Tried to match it with the stick thread to no avail.

Anyone kind enough to lend me a hand ?

Regars,
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

Please keep in mind that when you use remote MX records, you must create the email accounts on that remote mail server. The email accounts you create on the cPanel server are no longer relevant.

Thank you.
 

wboustany

Member
Oct 1, 2014
5
0
1
cPanel Access Level
Website Owner
Hello :)

Please keep in mind that when you use remote MX records, you must create the email accounts on that remote mail server. The email accounts you create on the cPanel server are no longer relevant.

Thank you.
Thank you for your prompt response.

In act I did create the email address. I can even use it to send emails and it works. But I cannot receive emails on it....

If somone send emails to it he gets the error message previously mentionned.

On the CPANEL should I change anything else than MX Records ? Should I for example go to the DNS Zone and add an additional (A, or CNAME or whatever) entry there ?

- - - Updated - - -

The only thing I did right now on the CPANEL is to input the MX Records provide by Godaddy customer support.

Is there any change I should also operate on Godaddy's side ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
In act I did create the email address.
The MX records are the only settings you have to change, other than selecting "Remote Mail Exchanger" for the domain name. All other aspects of email are handled on the remote mail server, so you must create email accounts and trouble mail issues on that server as opposed to the cPanel server.

Thank you.
 

wboustany

Member
Oct 1, 2014
5
0
1
cPanel Access Level
Website Owner
Ok finally got it to work....after literally 12 hours of research.

I have initially set the MX records to:
0 smtp.secureserver.net
10 mailstore1.secureserver.net

Oddly enough here was the issue.

After discussing with godaddy support I was prompted to change t

Priority 0: smtp.secureserver.net

Priority 10: mailstore1.europe.secureserver.net

again that didn't work, always yield a "no recipient" 550 5.1.1 error

And then I went on trying, and that a truly a last resort measure:

0 smtp.europe.secureserver.net
10 mailstore1.europe.secureserver.net

AND IT WORKED !

Complete nonesene for me as for how this last combination works and not the others....If somone can shed some insight that would be appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

You likely need to consult with GoDaddy about why that change worked, as it's only the server names you are changing and that would be under their control.

Thank you.