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SOLVED Can't receive mail

Discussion in 'E-mail Discussions' started by Spork Schivago, Dec 4, 2016.

  1. Spork Schivago

    Spork Schivago Well-Known Member

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    Hello,

    I have Exim setup and I used to rent a VPS from GoDaddy, but now I rent one through Linode. GoDaddy used some sort of relay so we couldn't abuse the mailing system and send spam. Linode doesn't. Recently, I moved to Linode and before I made the move, I exported my Exim configuration. Once I setup the new VPS (installed cPanel / WHM, setup the mail server, etc), I imported my Exim configuration.

    I have my domain name registered through GoDaddy. I setup two hostnames with GoDaddy, ns1.mydomain.com and ns2.mydomain.com and I point them to my server.

    I didn't realize the GoDaddy relay server stuff was in the Exim configuration file and after importing the conf from the GoDaddy VPS, I wasn't able to send or receive mail.

    So, I went and resetted the Exim configuration file, back to it's default cPanel / WHM settings. Now I can send mail, which is good, but I just can't seem to receive it for some reason.

    I have SpamAssassin turned on. I go to my GMail account and try sending an e-mail to my domain, spork@mydomain.com. In WHM, under WHM >> Home >> Email >> Mail Delivery Reports, I can see where it comes in:
    Code:
    Sender                 Date                  Spam Score     Recipient                ID             Result 
    realemail@gmail.com    Dec 4, 2016 9:46:21 PM   0           spork@mydomain.com    1cDjIF-0005E5-PF  Accepted
    

    But it's gone. If I click the little icon that says Read the mail message, it says:
    Code:
    The system failed to locate the message with Message ID “1cDjIF-0005E5-PF”. The system may have deleted the message: Could not locate message.
    
    Something's deleting it. Any idea how I can figure out what and how I can about fixing it? It's not just from gmail, it's from anyone who tries sending me an e-mail. Nothing gets sent back to gmail or where the e-mail's sent from. Any thoughts? Thanks!
     
  2. Spork Schivago

    Spork Schivago Well-Known Member

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    I'd like to add, it's not just one account I cannot get e-mail for, it's all of them. Every account on my domain that receives mail, the mail just disappears. With a spam score of 0, I think we can rule out SpamAssassin. I'm losing some important e-mails here. This sucks. Here's a copy of one of the delivery event details:

    Code:
    Event: success [IMG]https://www.mydomain.com:2087/cPanel_magic_revision_0/cjt/images/icons/success.png[/IMG]
    Sender User: -remote-
    Sender Domain:
    Sender: bounces+2621923-ea0f-sporkschivago=mydomain.com@mailsend.attracta.com
    Sent Time: Dec 4, 2016 10:13:22 PM
    Sender Host: o1.mailer1.attracta.com
    Sender IP: 167.89.93.200
    Authentication: localdelivery
    Spam Score: 0
    Recipient: sporkschivago@mydomain.com
    Delivered To: sporkschivago@mydomain.com
    Delivery User: nobody
    Delivery Domain: mydomain.com
    Router: localuser
    Transport: dovecot_delivery
    Out Time: Dec 4, 2016 10:13:22 PM
    ID: 1cDjio-0005dr-Ps
    Delivery Host: localhost
    Delivery IP: 127.0.0.1
    Size: 7.7 KB
    Result: Accepted
    
    I restarted Exim and then sent myself another e-mail from GMail. It disappeared as well, but here's a copy of /var/log/exim_mainlog since it was restarted:
    Code:
    2016-12-04 23:20:12 exim 4.87 daemon started: pid=24657, -q1h, listening for SMTP on port 25 (IPv6 and IPv4) port 587 (IPv6 and IPv4) and for SMTPS on port 465 (IPv6 and IPv4)
    2016-12-04 23:20:12 cwd=/var/spool/exim 2 args: /usr/sbin/exim -q
    2016-12-04 23:20:12 Start queue run: pid=24658
    2016-12-04 23:20:12 End queue run: pid=24658
    2016-12-04 23:21:43 SMTP connection from [2607:f8b0:400d:c09::22c]:35968 (TCP/IP connection count = 1)
    2016-12-04 23:21:53 cwd=/etc/csf 2 args: /usr/sbin/exim -bpc
    2016-12-04 23:22:21 SMTP connection from [127.0.0.1]:35058 (TCP/IP connection count = 2)
    2016-12-04 23:22:21 SMTP connection from localhost [127.0.0.1]:35058 closed by QUIT
    2016-12-04 23:22:23 1cDknH-0006Q8-QX H=mail-qk0-x22c.google.com [2607:f8b0:400d:c09::22c]:35968 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 23:22:23 1cDknH-0006Q8-QX <= myrealemailaddress@gmail.com H=mail-qk0-x22c.google.com [2607:f8b0:400d:c09::22c]:35968 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2517 id=CAEeNszZ4PpOhEF-R_wnnGd8WWzXUbL3Fri1_Tk5sduDzXJjmAA@mail.gmail.com T="Hello" for Spork@mydomain.com
    2016-12-04 23:22:23 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1cDknH-0006Q8-QX
    2016-12-04 23:22:23 SMTP connection from mail-qk0-x22c.google.com [2607:f8b0:400d:c09::22c]:35968 closed by QUIT
    2016-12-04 23:22:23 1cDknH-0006Q8-QX => sporkschivago <Spork@mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> MWm4NX/rRFgOYQAAXjtNxg Saved"
    2016-12-04 23:22:23 1cDknH-0006Q8-QX Completed
    
    Any ideas at all what might be happening and how to fix it? To me, it looks like it should be going through. I don't see where it's getting deleted. Thanks!
     
    #2 Spork Schivago, Dec 4, 2016
    Last edited: Dec 4, 2016
  3. Spork Schivago

    Spork Schivago Well-Known Member

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    This is a bit odd. I found the e-mails, but there in my other account. I have multiple e-mail addresses for my server. I'll give an example,

    I have SporkSchivago@mydomain.com and I have Spork@mydomain.com

    I just found all the e-mails that have been being sent to Spork@mydomain.com in the SporkSchivago@mydomain.com account. How does that happen? Is there some auto-forward option that I somehow mistakenly setup or something?

    I've checked the Forwarder options in cPanel and they're not set. I don't see anything in WHM. There's no .forward in spork's home directory....
     
    #3 Spork Schivago, Dec 5, 2016
    Last edited: Dec 5, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have any filters or global filters configured within cPanel for that domain name? Also, do both email accounts exist on their own? What's the output from /var/log/exim_mainlog for one of the specific messages that's affected? EX:

    Code:
    exigrep test@remote-server /var/log/exim_mainlog
    Thank you.
     
    Spork Schivago likes this.
  5. Spork Schivago

    Spork Schivago Well-Known Member

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    I've checked the filters and global filters and didn't see any. To my knowledge, none are setup.

    Also, both e-mail accounts exist. Not sure what you mean by on their own though. But I've always been able to send and receive from both. When I originally setup the VPS on Linode, I sent and received test messages. However, now, when I log into webmail as, for example, spork, and I try to send an e-mail to myself, spork@mydomain.com or to sporkschivago@mydomain.com, I receive an error message saying the account doesn't exist. It doesn't even try to send the message. It prevents me from sending it.

    I can post the /var/log/exim_mainlog file again if you'd like. I copied and pasted it earlier for one account. I restarted Exim and then sent an e-mail to spork@mydomain.com and then copied and pasted everything from when Exim restarted till the end of the file. That was in post #2 ( Can't receive mail ).

    Here's the content of the command you asked for though:
    Code:
    root@franklin:[/var/log]# exigrep spork@mydomain.com /var/log/exim_mainlog
    2016-12-04 19:51:52 1cDhVT-0003SM-1v H=nm1-vm6.bullet.mail.ne1.yahoo.com [98.138.91.253]:44041 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 19:51:52 1cDhVT-0003SM-1v <= myfriend@somedomain.com H=nm1-vm6.bullet.mail.ne1.yahoo.com [98.138.91.253]:44041 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2373462 id=AFC0AD58B8334314A999AD8465072BEA@DESKTOPKEP2DO2 T="Emailing: Setup1129_64_uk" for spork@mydomain.com
    2016-12-04 19:51:52 1cDhVT-0003SM-1v => sporkschivago <spork@mydomain.com> R=localuser T=dovecot_delivery_no_batch C="250 2.0.0 <sporkschivago@franklin.mydomain.com> 6UT3Nii6RFj8MwAAXjtNxg Saved"
    2016-12-04 19:51:52 1cDhVT-0003SM-1v Completed
    
    2016-12-04 21:40:55 1cDjD5-00058L-UA <= Spork@mydomain.com H=(franklin.mydomain.com) [::1]:53784 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:spork@mydomain.com S=860 id=20161204214055.Horde.3xAUira3b_L52lCEaZiI02g@www.mydomain.com T="A test." for sporkschivago@franklin.mydomain.com
    2016-12-04 21:40:56 1cDjD5-00058L-UA => sporkschivago <sporkschivago@franklin.mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> EcNdAbjTRFjZTAAAXjtNxg Saved"
    2016-12-04 21:40:56 1cDjD5-00058L-UA Completed
    
    2016-12-04 21:44:32 1cDjGa-0005AZ-DS <= Spork@mydomain.com H=(franklin.mydomain.com) [::1]:53796 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:spork@mydomain.com S=880 id=20161204214432.Horde.TPbLaaEvJJy6DPYo4ee-7vS@www.mydomain.com T="A test" for myrealemail@gmail.com
    2016-12-04 21:44:32 1cDjGa-0005AZ-DS SMTP connection outbound 1480905872 1cDjGa-0005AZ-DS mydomain.com myrealemail@gmail.com
    2016-12-04 21:44:32 1cDjGa-0005AZ-DS => myrealemail@gmail.com <myrealemail@gmail.com> R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [74.125.29.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1480905872 r186si7954123qkc.41 - gsmtp"
    2016-12-04 21:44:32 1cDjGa-0005AZ-DS Completed
    
    2016-12-04 21:46:15 1cDjIF-0005E5-PF H=mail-qt0-x231.google.com [2607:f8b0:400d:c0d::231]:35277 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 21:46:15 1cDjIF-0005E5-PF <= myrealemail@gmail.com H=mail-qt0-x231.google.com [2607:f8b0:400d:c0d::231]:35277 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2544 id=CAEeNszaxt0hefVSWYZZAjU-qGxLFRaNJYd4R=V7a5OzvZogMWw@mail.gmail.com T="Can you read this?" for Spork@mydomain.com
    2016-12-04 21:46:15 1cDjIF-0005E5-PF => sporkschivago <Spork@mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> SdmNMvfURFirTgAAXjtNxg Saved"
    2016-12-04 21:46:15 1cDjIF-0005E5-PF Completed
    
    2016-12-04 23:22:23 1cDknH-0006Q8-QX H=mail-qk0-x22c.google.com [2607:f8b0:400d:c09::22c]:35968 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 23:22:23 1cDknH-0006Q8-QX <= myrealemail@gmail.com H=mail-qk0-x22c.google.com [2607:f8b0:400d:c09::22c]:35968 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2517 id=CAEeNszZ4PpOhEF-R_wnnGd8WWzXUbL3Fri1_Tk5sduDzXJjmAA@mail.gmail.com T="Hello" for Spork@mydomain.com
    2016-12-04 23:22:23 1cDknH-0006Q8-QX => sporkschivago <Spork@mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> MWm4NX/rRFgOYQAAXjtNxg Saved"
    2016-12-04 23:22:23 1cDknH-0006Q8-QX Completed
    
    2016-12-04 23:48:31 1cDlCZ-0006vc-PW H=(franklin.mydomain.com) [::1]:54622 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 23:48:31 1cDlCZ-0006vc-PW <= Spork@mydomain.com H=(franklin.mydomain.com) [::1]:54622 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_plain:spork@mydomain.com S=938 id=20161204234831.Horde.ZjF68Ng_ud9Eao4WST0m1DK@www.mydomain.com T="A test" for myrealemail@gmail.com
    2016-12-04 23:48:31 1cDlCZ-0006vc-PW SMTP connection outbound 1480913311 1cDlCZ-0006vc-PW mydomain.com myrealemail@gmail.com
    2016-12-04 23:48:32 1cDlCZ-0006vc-PW => myrealemail@gmail.com <myrealemail@gmail.com> R=dkim_lookuphost T=dkim_remote_smtp H=gmail-smtp-in.l.google.com [74.125.29.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 2.0.0 OK 1480913312 v127si8136034qkh.28 - gsmtp"
    2016-12-04 23:48:32 1cDlCZ-0006vc-PW Completed
    
    2016-12-04 23:49:36 1cDlDc-0006vw-PI H=mail-qk0-x231.google.com [2607:f8b0:400d:c09::231]:32867 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-04 23:49:36 1cDlDc-0006vw-PI <= myrealemail@gmail.com H=mail-qk0-x231.google.com [2607:f8b0:400d:c09::231]:32867 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=3574 id=CAEeNszasVMFD=DQ-6TrqZSUpffeFHzM+1E4hYHciHxkcUVkQsw@mail.gmail.com T="Re: A test" for Spork@mydomain.com
    2016-12-04 23:49:36 1cDlDc-0006vw-PI => sporkschivago <Spork@mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> JycSM+DxRFhWaAAAXjtNxg Saved"
    2016-12-04 23:49:36 1cDlDc-0006vw-PI Completed
    
    2016-12-05 01:14:17 1cDmXZ-0007qK-Tq H=mail-qk0-x241.google.com [2607:f8b0:400d:c09::241]:33092 Warning: Message has been scanned: no virus or other harmful content was found
    2016-12-05 01:14:17 1cDmXZ-0007qK-Tq <= myrealemail@gmail.com H=mail-qk0-x241.google.com [2607:f8b0:400d:c09::241]:33092 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2487 id=CAEeNszYaXVgLuKaiqHsx0hhRkCv8KFBOqraUoP+hB8+iAm=N8g@mail.gmail.com T="Hello, test 1293" for Spork@mydomain.com
    2016-12-05 01:14:18 1cDmXZ-0007qK-Tq => sporkschivago <Spork@mydomain.com> R=localuser T=dovecot_delivery C="250 2.0.0 <sporkschivago@franklin.mydomain.com> 4nUQO7kFRVjodQAAXjtNxg Saved"
    2016-12-05 01:14:18 1cDmXZ-0007qK-Tq Completed
    
    2016-12-05 01:49:48 H=(franklin.mydomain.com) [::1]:55532 sender verify fail for <Spork@mydomain.com>: Unrouteable address
    
    2016-12-05 01:49:48 H=(franklin.mydomain.com) [::1]:55532 X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no F=<Spork@mydomain.com> A=dovecot_plain:spork@mydomain.com rejected RCPT <spork@mydomain.com>: Sender verify failed
    
    2016-12-05 01:50:14 H=(franklin.mydomain.com) [::1]:55538 sender verify fail for <Spork@mydomain.com>: Unrouteable address
    
    2016-12-05 01:50:14 H=(franklin.mydomain.com) [::1]:55538 X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no F=<Spork@mydomain.com> A=dovecot_plain:spork@mydomain.com rejected RCPT <Spork@mydomain.com>: Sender verify failed
    
    2016-12-05 01:50:45 H=(franklin.mydomain.com) [::1]:55552 sender verify fail for <Spork@mydomain.com>: Unrouteable address
    
    2016-12-05 01:50:45 H=(franklin.mydomain.com) [::1]:55552 X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no F=<Spork@mydomain.com> A=dovecot_plain:spork@mydomain.com rejected RCPT <sporkschivago@franklin.mydomain.com>: Sender verify failed
    

    The very last few, the sender verify fail unrouteable address ones, I tried sending a few e-mails from webmail.mydomain.com from the user spork@mydomain.com to spork@mydomain.com and to sporkschivago@mydomain.com. Both wouldn't even go. I posted the message in the post below this.
     
  6. Spork Schivago

    Spork Schivago Well-Known Member

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    If I log into Horde as spork@mydomain.com and try to send a message to SporkSchivago@mydomain.com or to Spork@mydomain.com, I receive the following message:
    Code:
    There was an error sending your message:
    Message could not be delivered - the address
    was not found, is unknown, or is not receiving
    messages.
    
    Do you think that has anything to do with it?


    I was reading up on what could cause the sender verify fail message. I'm wondering if this has anything to do with my MX Record.

    My hostname is franklin. So, I have franklin.mydomain.com. I have a sub-domain setup for webmail. webmail.mydomain.com, but webmail is running on franklin. I setup the MX Record to point to webmail.mydomain.com. I also setup a Reverse DNS PTR record to point to webmail.mydomain.com.

    Should I really have the Reverse PTR record and the MX record pointing to hostname.mydomain.com?

    I don't see why it worked before but all of a sudden, stopped though. That's a bit odd. It would probably help if I knew when it actually stopped working. I have no idea what I was doing when it stopped. I know I was playing with the Reverse DNS PTR records a bit not too long ago....configuring IPv6, changing my DNS entries (for the IPv6 stuff). I wonder if that had something to do with it.
     
    #6 Spork Schivago, Dec 5, 2016
    Last edited: Dec 5, 2016
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you verify if this domain name exists in the /etc/localdomains file on the system?

    Thank you.
     
  8. Spork Schivago

    Spork Schivago Well-Known Member

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    /etc/localdomains shows:
    Code:
    mydomain.com
    cpanel.mydoman.com
    whm.mydomain.com
    webmail.mydomain.com
    webdisk.mydomain.com
    cpcalendars.mydomain.com
    cpcontacts.mydomain.com
    franklin.mydomain.com
    
    franklin is my hostname.

    /etc/userdomains shows:
    Code:
    *: nobody
    cpanel.mydomain.com: sporkschivago
    cpcalendars.mydomain.com: sporkschivago
    cpcontacts.mydomain.com: sporkschivago
    mydomain.com: nobody
    webdisk.mydomain.com: sporkschivago
    webmail.mydomain.com: sporkschivago
    whm.mydomain.com: sporkschivago
    
    But it lacks franklin.mydomain.com

    and /etc/trueuserdomains shows:
    Code:
    mydomain.com: sporkschivago
    
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The entries in those files look correct. Could you open a support ticket using the link in my signature so we can take a closer look at this server's configuration to determine what's happening? Please post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
    Spork Schivago likes this.
  10. Spork Schivago

    Spork Schivago Well-Known Member

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    I opened a ticket. When I opened it, there was a message asking if I wanted to try support through the company I bought the cPanel license from or from cPanel directly. I wasn't sure which one to pick so I picked the cPanel one. It said if I didn't try the support from buycpanel.com first, there might be a longer delay. I didn't try them first, so there's probably going to be a longer delay.

    Here's the ID: 8038849

    Thanks.
     
  11. Spork Schivago

    Spork Schivago Well-Known Member

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    The problem is fixed!

    /etc/userdomains shows mydomain.com was owned by the user nobody.

    Running:
    Code:
    root@franklin:/home # /scripts/whoowns mydomain.com
    nobody
    
    confirmed it.

    The tech support person made a backup of /etc/userdomains and rebuilt the file.
    Code:
    root@franklin:/home # mv -v /etc/userdomains /etc/userdomains.BAK
    root@franklin:/home # /scripts/updateuserdomains
    root@franklin:/home # /scripts/whoowns mydomain.com
    sporkschivago
    
    This fixed the problem!!! I can now receive e-mails once again!!!! Thank you guys!!!!!!!!
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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