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Can't receive mails / Problems with MX Records

Discussion in 'Bind / DNS / Nameserver Issues' started by JCamaraDS, Nov 16, 2016.

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  1. JCamaraDS

    JCamaraDS Registered

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    Hi everyone,

    I need serious help with an issue regarding DNS. I created my web some weeks ago but I'm unable to receive emails, even though I can send them from my web server.
    The error message that appears on 'intoDNS' reads:

    MX Records Oh well, I did not detect any MX records so you probably don't have any and if you know you should have then they may be missing at your nameservers!

    Could anyone help me fix this?
    - Removed -
     
    #1 JCamaraDS, Nov 16, 2016
    Last edited by a moderator: Nov 16, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify if your domain name uses name servers that link to the cPanel server, or if they are linked to your domain registrar? You may want to reach out to your web hosting provider to determine how DNS is handled on the server, as this typically happens when you have not configured the name servers for your domain name at the registrar.

    Thank you.
     
  3. JCamaraDS

    JCamaraDS Registered

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    Thanks for your answer.

    How can I verify that?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    On a website such as IntoDNS, look to see what name servers are returned by the parent servers (it's the first section in the results) and determine if those IP addresses are added to the cPanel server or if they are utilized by the domain registrar.

    Thank you.
     
  5. JCamaraDS

    JCamaraDS Registered

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    I'm attaching screenshots of the DNS on both my host server and wordpress panel so you can see where the mistake is.
     

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  6. cPanelMichael

    cPanelMichael Forums Analyst
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