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can't receive or send emails

Discussion in 'E-mail Discussions' started by toffe, Oct 3, 2017.

  1. toffe

    toffe Member

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    I´m using ovh-hosting, I can only send emails successfully to few emailaddresses, I cannot recieve emails at all, they end up on the old server.

    Then again, when I´m trying to send a email to a hotmail addres I´m recieving this:
    Mail delivery failed: returning message to sender

    Is there a problem with the DNS?
     
    #1 toffe, Oct 3, 2017
    Last edited by a moderator: Oct 3, 2017
  2. SB-Nick

    SB-Nick Well-Known Member

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    Hello,

    Probably, yes. Make sure the MX record for the domain is poiting to your new server.
     
  3. toffe

    toffe Member

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    It is pointning like this: "domain.fi mx 0 domain.fi"
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can use a website such as mxtoolbox.com to verify your domain name's MX records are pointing to the correct server. Let us know what you find.

    Thank you.
     
  5. toffe

    toffe Member

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    Hi Michael, The MX records are pointing to my server ip (the new server).
     
  6. toffe

    toffe Member

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    I changed the dns on the old host to point to the new one. Now I can recieve emails. But I still cannot send emails to hotmail.

    MXtoolbox:
    Reverse DNS does not match SMTP Banner
    Warning - Does not support TLS.
    15.241 seconds - Not good! on Transaction Time
     
  7. sktest123

    sktest123 Well-Known Member

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    Make sure your ip reputation, check the mxtoolbox blacklist, check the rdns , ip should point back to domain.fi.
    The above is a warning means the smtp banner and rdns mismatch.
    Telnet domain.fi 25 will provide more
     
  8. HostingH

    HostingH Well-Known Member

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    If you are only having problem with hotmail, then its seems hotmail has banned your server IP and that result you will not see in mxtoolbox. You can directly contact their support to delist the IP. Make sure that there is no any spamming activity going from your server :)
     
  9. toffe

    toffe Member

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    To fix these:
    Reverse DNS does not match SMTP Banner
    Warning - Does not support TLS.
    15.241 seconds - Not good! on Transaction Time

    Do I need to add an ptr record to my dns?

    Reverse.dns in PTR domain.ip?
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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