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cant receive SOME email...

Discussion in 'E-mail Discussions' started by Devil Inside, Sep 23, 2005.

  1. Devil Inside

    Devil Inside Well-Known Member

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    I have a few clients who are having troubles receiving emails from certain addresses. They say the sender does not receive an error or bounce either.

    They have checked their filter settings and such - and everything seems fine.

    Example is that one client can not receive emails from tucows.com...

    any ideas?

    I check the exim logs and everything was fine there...
     
  2. chirpy

    chirpy Well-Known Member

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    What do you mean that everything was fine in the exim logs? When an email is sent, what exactly do you see in the exim mainlog? If there's no entry then the email isn't reaching exim and you most likely have a DNS configuration problem.
     
  3. Devil Inside

    Devil Inside Well-Known Member

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    What I mean is there's entries in the exim mainlog - and the last entry for each message says "completed"

    I'll check the DNS - thanks.
     
  4. aby

    aby Well-Known Member

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    You mean when you tried to send from one of the troubled mail accounts to your server and checked the mail logs there and you see the mails from that account are showing the status completed ?
     
  5. chirpy

    chirpy Well-Known Member

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    If that's the case then as far as exim is concerned the mail has been delivered. If that's off-server then the responsibility has passed to the receiving SMTP server. If it's local, then the mail should have been laced in the users inbox or otherwise dealt with by filters, etc.
     
  6. Devil Inside

    Devil Inside Well-Known Member

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    No - receiving.

    Here's an example:
    2005-09-23 03:17:24 1EIikG-0003Bj-2E => user <user@problemdomain.com> R=virtual_user T=virtual_userdelivery
    2005-09-23 03:17:24 1EIikG-0003Bj-2E Completed
     
  7. webignition

    webignition Well-Known Member

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    This indicates that the message was delivered correctly.

    If the end-user can't receive the message, they are either checking the wrong mailbox or are otherwise using incorrect settings.

    I would first login to cPanel for the relevant user and check that they don't have any filters or forwarders set up that could be causing a problem.

    If not, send a test message again and then check /home/user/mail/domain.com/emailuser/inbox and see if the message is there, or at the very least check the file modification date.

    If you do both of the above, you will find the cause of the problem.
     
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