WaiHK

Registered
Jul 3, 2019
1
0
1
Hong Kong
cPanel Access Level
Root Administrator
Hello,

I have one server license is expired July 1st, 2019 and cPanel extended to July 5th, 2019, now today is July 4th, 2019, I still can't renew a license, I few contacts to sales support few days, but still without a solution.

the sales support asked me the clear browser cache, then I try to use the incognito mode, but also not work.

finally, I just open the HTML to check, seen then still not enable the function

cpanel20190704.png

actually, I need to keep the server can run service for my client, so any idea I can renew the license now?
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,762
535
263
Houston
cPanel Access Level
DataCenter Provider
I'd suggest continuing to work with Customer Service on this issue, it's not something that we'd be able to accurately assist you with on the forums.