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Can't reset cPanel password

Discussion in 'E-mail Discussions' started by Chipmank, Sep 5, 2017.

  1. Chipmank

    Chipmank Registered

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    When one of my cpanel accounts attempted to reset the password, the validation email didn't arrived to the respective mail
    I've checked exim log and found the following entries: cpanel@account-domain.com rejected RCPT <ownersmail@gmail.com>: Sender verify failed

    Do the somebody now how to fix this?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the full log output from /var/log/exim_mainlog for the failed message? Ensure to replace actual domain names and IP addresses with examples.

    Thank you.
     
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