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Can't restore account from cpmove backup

Discussion in 'Data Protection' started by izghitu, May 26, 2015.

  1. izghitu

    izghitu Well-Known Member

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    Hi,

    I was trying to migrate an account from one cpanel server to another. When using the transfer tool I get error:
    RESTORE: Account “”: Account Restore Failed: “The system could not load the cPanel user attributes file from the archive because of an error: The system failed to open the file “/home/cpanelpkgrestore.TMP.work.IeGglHVIBeoJKQ34/safe_to_read_archive/contents/cp/” for reading because of an error: No such file or directory at /usr/local/cpanel/Whostmgr/Transfers/Utils.pm line 204. ”

    I tried to create a manual backup from command line on the source server then migrate the cpmove file and tried a manual restore using command line and get the same problem.

    What am I doing wrong?
     
    #1 izghitu, May 26, 2015
    Last edited by a moderator: May 26, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Are you getting any error on source server while creating the backup file ?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is there sufficient disk space on the source and destination servers? Do you receive any errors when attempting to extract the archive manually?

    Thank you.
     
  4. zoltangal

    zoltangal Registered

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    I have the same problem:

    Account “cloud”: Account Restore Failed: “The system could not load the cPanel user attributes file from the archive because of an error: The system failed to open the file “/home/cpanelpkgrestore.TMP.work.l4uv151hJ8Q0cedv/safe_to_read_archive/contents/cp/cloud” for reading because of an error: No such file or directory at /usr/local/cpanel/Whostmgr/Transfers/Utils.pm line 222. ”

    I have enough space, and no problem extracting the file manually.
     
    #4 zoltangal, Jun 16, 2015
    Last edited: Jun 16, 2015
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify how you are attempting to restore the account, and what method you used to extract the archive successfully? Was the "cp/cloud" cPanel user file available when you extracted it manually?

    Thank you
     
  6. Parminder Chahal

    Parminder Chahal Registered

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    Did you guys figure out what was causing this error? I am getting the same thing while trying to restore a backup file on a VPS.

    Any ideas how to resolve this?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    What's the specific error message you are receiving? Also, could you provide answers to the questions asked to the original poster?

    Thank you.
     
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