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Can't Restore Account

Discussion in 'General Discussion' started by cjmwebdesigns, Nov 10, 2015.

  1. cjmwebdesigns

    cjmwebdesigns Well-Known Member

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    Today my client crashed his website and asked for me to do a restore.

    Practice for me was to always remove the account and then do the restore with the database.

    The system continues to fail. It seems to believe the account exists on the system, but does not exist when I look for it.

    The restore failed because the username “newbed1” is invalid or not an existing cPanel user.
    Failed: Account Restore Failed: “Account failure: The restore failed because the username “acctname1” is invalid or not an existing cPanel user.”

    Little garbled from the copy and paste...

    Even when I attempt to restore from CP Full backup and click overwrite existing user it fails.

    How do I find where this username is hung on the server?
     
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    #1 cjmwebdesigns, Nov 10, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    #2 Infopro, Nov 10, 2015
  3. cjmwebdesigns

    cjmwebdesigns Well-Known Member

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    Nope, that is exactly how I am doing it. When I click Overwrite existing user it fails with the error above. If I restore without the checkbox it tells me that the account exists.

    Within my own support system I tried to create and it says users exists, tried to delete, says data cannot be found.

    I have no idea where WHM/cPanel sees this account name.
     
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    #3 cjmwebdesigns, Nov 10, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Please ensure you enter a valid username (all lowercase characters). Do you notice any additional output to /usr/local/cpanel/logs/error_log when attempting to create this user?

    Thank you.
     
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    #4 cPanelMichael, Nov 10, 2015
  5. cjmwebdesigns

    cjmwebdesigns Well-Known Member

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    #5 cjmwebdesigns, Nov 10, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I am happy to see the issue is now resolved. Thank you for updating us with the outcome.
     
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    #6 cPanelMichael, Nov 11, 2015
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