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Can't restore

Discussion in 'Data Protection' started by jgmilleriii, Sep 20, 2011.

  1. jgmilleriii

    jgmilleriii Member

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    We used cPanel backup to save our accounts via ftp to an NAS storage.

    The hard drive on the server has been corrupted and we're trying to restore those accounts from the NAS device.

    We can't restore, as we get the following error:

    "Sorry, we were unable to restore the account. Information about xxxxx's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/xxxxx/cp/xxxxx
    checked 13 files..... "

    There is no information in that directory.

    Any help for these accounts?
     
    #1 jgmilleriii, Sep 20, 2011
    Last edited: Sep 20, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Did you create the account and then try to restore the backup to it? If yes, I wouldn't suggest you go that route. Restore a backup and let the backup (re)create the account for you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Sep 20, 2011
  3. jgmilleriii

    jgmilleriii Member

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    We did not create the account first, and cPanel will not create the account for us.
     
    #3 jgmilleriii, Sep 20, 2011
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    How big was the account?

    Sounds like an incomplete backup.
     
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    #4 Infopro, Sep 20, 2011
  5. jgmilleriii

    jgmilleriii Member

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    There are 20-30 accounts ranging from small to larger (9 gigs) all, all do not restore.
     
    #5 jgmilleriii, Sep 25, 2011
  6. John Bell

    John Bell Registered

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    I've just had a similar occurrence. When I unzipped the archive, there was no cp directory. the file in this dir is the account definition file that WHM needs to re-create the account.

    I copied this over from a working tarball and edited it to make it work.

    John
     
    #6 John Bell, Sep 25, 2011
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