jgmilleriii

Member
Oct 14, 2004
7
0
151
We used cPanel backup to save our accounts via ftp to an NAS storage.

The hard drive on the server has been corrupted and we're trying to restore those accounts from the NAS device.

We can't restore, as we get the following error:

"Sorry, we were unable to restore the account. Information about xxxxx's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/xxxxx/cp/xxxxx
checked 13 files..... "

There is no information in that directory.

Any help for these accounts?
 
Last edited:

John Bell

Registered
Oct 17, 2006
2
0
151
I've just had a similar occurrence. When I unzipped the archive, there was no cp directory. the file in this dir is the account definition file that WHM needs to re-create the account.

I copied this over from a working tarball and edited it to make it work.

John