Can't restore

[jgmilleriii]

We used cPanel backup to save our accounts via ftp to an NAS storage.

The hard drive on the server has been corrupted and we're trying to restore those accounts from the NAS device.

We can't restore, as we get the following error:

"Sorry, we were unable to restore the account. Information about xxxxx's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/xxxxx/cp/xxxxx
checked 13 files..... "

There is no information in that directory.

Any help for these accounts?

 

[Infopro]

Did you create the account and then try to restore the backup to it? If yes, I wouldn't suggest you go that route. Restore a backup and let the backup (re)create the account for you.

 

[jgmilleriii]

We did not create the account first, and cPanel will not create the account for us.

 

[Infopro]

How big was the account?

For more information, please examine /home/cprestore/xxxxx/cp/xxxxx
checked 13 files.....

Sounds like an incomplete backup.

 

[jgmilleriii]

There are 20-30 accounts ranging from small to larger (9 gigs) all, all do not restore.

 

[John Bell]

I've just had a similar occurrence. When I unzipped the archive, there was no cp directory. the file in this dir is the account definition file that WHM needs to re-create the account.

I copied this over from a working tarball and edited it to make it work.

John