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Can't send email (from my IP)

Discussion in 'E-mail Discussion' started by cooldude7273, Dec 18, 2005.

  1. cooldude7273

    cooldude7273 Well-Known Member

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    Yo!

    After spending many days with cPanel tech support people, I thought I would ask the cPanel community if they had any ideas.

    Ok, I cann't send email from my computer, or any computer on my network, using any combination of settings.

    I logged on to my neighbor's wireless network for a sec (bad me, I know), and there I could send mail flawlessly using the same settings as I have previously.

    Exact error:
    Code:
    Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: '140.186.181.65', Server: 'mail.number1host.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F
    Port 26 does not work either, and SMTP Tweak is disabled.

    So it has something to do with the server not liking my IP.

    Ideas?

    Thanks!
     
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  2. RickG

    RickG Well-Known Member

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    Its very possible that your ISP (but not your wireless neighbor) is blocking outgoing mail on port 25.

    As a quick test, I would try:

    1) WHM >> Service Configuration >> Service Manager >> exim on another port. Use 587 which is a "standard" for authenticated smpt connections.

    2) Make certain in your email client you change the advanced options to use 587 as the Outgoing Server SMTP port.

    Give that a go and report back ...
     
  3. cooldude7273

    cooldude7273 Well-Known Member

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    That port works!

    But I know my ISP dosn't block port 25, as their own connections run on port 25 and work fine.

    Thanks for your help, I suppose I'll have to use that for now - amazing in 28 miniutes, someone fixed my problems that cPanel couldn't do in a week.
     
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  4. dalem

    dalem Well-Known Member
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    of course they wouldn't block their own SMPT only remote
     
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  5. cooldude7273

    cooldude7273 Well-Known Member

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    Guess that explains why the cPanel people had it working for them - must be the ISP.

    Thanks for all your help!
     
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  6. AndyReed

    AndyReed Well-Known Member
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    Go to http://www.cpanel.net/support/index.htm and read Support Guidelines. If you have followed these guidelines, you wouldn't have to wait for a week.
     
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  7. cooldude7273

    cooldude7273 Well-Known Member

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    The Guidelines suggest that I look into the support forums. Which I did, I searched and did not find the answer.
     
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