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Can't send email over outgoing + TLS with Outlook 2016

Discussion in 'E-mail Discussion' started by Marion Renaldo Rotinsulu, Sep 19, 2015.

  1. Marion Renaldo Rotinsulu

    Sep 19, 2015
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    Website Owner

    I am using a CPanel for administrating my company's website. We are hosted the website in a Hosting provider in our country.

    My company's has been upgraded the Outlook to new version Outlook 2016 and until this time we can't retrieve email using the new version of Outlook.

    My Provider said the main idea behind this issue is Outlook 2016 doesn't support TLS.

    I'm not a hundred percent believes that TLS is the main problem in this issue. Did someone or CPanel expert could help us with this problem?
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello :)

    Here's a thread on the Outlook forums that should answer this question:

    Outlook for Mac 2016 TLS 1.1

    It's possible the SSL cipher settings your hosting provider is using to meet PCI compliance standards will not allow for connections from certain email clients with specific connection requiements.

    Thank you.
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