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Can't send email through Roundcube webmail

Discussion in 'E-mail Discussion' started by Iron_Butterfly, Nov 1, 2016.

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  1. Iron_Butterfly

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    Hi,

    Could you please clarify why I can receive email from address but I can't send reply or just regular email?

    How can I troubleshoot it?
     
  2. fidividi

    fidividi Well-Known Member

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    You could check to see whether /var/log/exim_mainlog reports anything. Is it only RoundCube for sure? i.e. other webmail apps send ok?
     
  3. Iron_Butterfly

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    Thank you! I have not checked this issue with other webmails.
    In the mentioned log I see:

    Code:
    2016-11-01 16:47:18 1c1Ux5-0000CH-TY H=imx6.example.ru [195.19.xx.xx] Connection refused
    2016-11-01 16:47:18 1c1Ux5-0000CH-TY H=imx7.example.ru [195.19.xx.xx] Connection refused
    2016-11-01 16:47:18 1c1Ux5-0000CH-TY == user@example.ru R=dkim_lookuphost T=dkim_remote_smtp defer (111): Connection refused
    2016-11-01 16:47:34 1c1KFb-00057U-8z Message is frozen
    Is it DKIM related problem? In this case what's wrong with DKIM here?
     
    #3 Iron_Butterfly, Nov 1, 2016
    Last edited by a moderator: Nov 1, 2016
  4. ruzbehraja

    ruzbehraja Well-Known Member

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    Could be lot of things related to DKIM or SPF or a blacklisting.

    It could be rDNS / SPF / DKIM etc,

    use tools like www.mail-tester.com to troubleshoot.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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