Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't send email

Discussion in 'E-mail Discussions' started by Josephuk05, Oct 21, 2005.

  1. Josephuk05

    Josephuk05 Member

    Joined:
    Oct 20, 2005
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    151
    Hi.
    I've setup an email account in cPanel and used the "config mail client" linkto add all the details to MS Outlook.


    I can receive emails fine, but I can't send them, I just get this message...
    "Send test e-mail message: Outlook could not logon to the outgoing mail server (SMTP)
    The problem could be the server name, your server may require authentication, or your
    server may not support SSL. Verify authentication and SSL options under More Settings."

    Any ideas?

    Thanks

    - Joseph
     
  2. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,472
    Likes Received:
    20
    Trophy Points:
    463
    Location:
    Go on, have a guess
    You should tail your exim mainlog and watch for errors. If you don't see any, then your ISP may be blocking port 25 and you should try running exim on an addiitional port which you can setup in WHM > Service Manager.

    If you are not the server admin, you need to speak to your web hosting provider.
     
  3. Josephuk05

    Josephuk05 Member

    Joined:
    Oct 20, 2005
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    151
    I did as you said about the port and it's running great now.

    Thanks!
     
  4. Josephuk05

    Josephuk05 Member

    Joined:
    Oct 20, 2005
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    151
    ah, spoke to soon... it worked for about 10 mins... guess my ISP (AOL) blocked that port.


    Time for a new ISP :(
     
  5. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,472
    Likes Received:
    20
    Trophy Points:
    463
    Location:
    Go on, have a guess
    A good alternative to fool such blocking is to use the TELNET port (so long as it;s not used on the server, which it ought not to be) and run exim up additionally on port 23.
     
  6. Josephuk05

    Josephuk05 Member

    Joined:
    Oct 20, 2005
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    151
    That didn't work...oh well... I can use webmail until I sort out a new ISP.
     
Loading...

Share This Page