Can't send emails from outlook, webmail or any client (although I receive) - GoDaddy Hosting

karlo_lopez

Registered
Jan 24, 2020
2
0
1
Naucalpan de Juárez, México
cPanel Access Level
Root Administrator
Hello, I have a Godaddy Cpanel hosting since a couple of months now and suddenly the email sending stoped working.

I've tried with webmail, outlook and many clients but no one seems to work. The reception is fine.

The domain was not purchased in godaddy, is managed by another seller but the server names are pointing to godaddy ones and the DNS records are up to date according to GoDaddy docs:


The GoDaddy phone support checked DNS and told me they are ready to go, but they have limited support with CPANEL so they can't do anything else, hopefully someone knows what's the problem.

Thanks in advance!
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,271
1,243
313
Houston
Hello,


It seems odd they would tell you their support for cPanel is limited, but what happens when you try and send mail? If you go to WHM>>Service Configuration>>Service Manager -> Exim Mail Server (on another port) is port 26 listed there? GoDaddy blocks port 25.
 

rackaid

Well-Known Member
Jan 18, 2003
89
27
168
Jacksonville, FL
cPanel Access Level
DataCenter Provider
Are you receiving bounced emails? If so, what does the error state? Try debugging with Webmail to rule out issues with ports and email client settings.

Try sending to 3rd parties (yahoo/gmail accounts). They should bounce. Check your exim logs for errors.
 

karlo_lopez

Registered
Jan 24, 2020
2
0
1
Naucalpan de Juárez, México
cPanel Access Level
Root Administrator
Thanks both for answers.

Due cPanelLauren thought it was odd not getting complete support I talked directly to USA Godaddy support cause I was talking LATAM support (just to talk in spanish) and they created a high level support ticket.

I've tried sending emails to gmail, yahoo and other servers and they are not being received, also is important today there's no error message, or related.

I will wait for godaddy assistance, in the meanwhile what else do you guys think? Thanks
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,271
1,243
313
Houston
Hi @karlo_lopez

I'm glad that you got assistance from them, did you also look into the suggestions I had in my previous response? Have they been able to assist you with the issue now?