Can't send emails from outlook, webmail or any client (although I receive) - GoDaddy Hosting

[karlo_lopez]

Hello, I have a Godaddy Cpanel hosting since a couple of months now and suddenly the email sending stoped working.

I've tried with webmail, outlook and many clients but no one seems to work. The reception is fine.

The domain was not purchased in godaddy, is managed by another seller but the server names are pointing to godaddy ones and the DNS records are up to date according to GoDaddy docs:

Godaddy - Configuring DNS for your cPanel domain

You may need to manually set up your DNS for your domain hosted with cPanel.

mx.godaddy.com

The GoDaddy phone support checked DNS and told me they are ready to go, but they have limited support with CPANEL so they can't do anything else, hopefully someone knows what's the problem.

Thanks in advance!

 

[cPanelLauren]

Hello,


It seems odd they would tell you their support for cPanel is limited, but what happens when you try and send mail? If you go to WHM>>Service Configuration>>Service Manager -> Exim Mail Server (on another port) is port 26 listed there? GoDaddy blocks port 25.

 

[rackaid]

Are you receiving bounced emails? If so, what does the error state? Try debugging with Webmail to rule out issues with ports and email client settings.

Try sending to 3rd parties (yahoo/gmail accounts). They should bounce. Check your exim logs for errors.

 

[karlo_lopez]

Thanks both for answers.

Due cPanelLauren thought it was odd not getting complete support I talked directly to USA Godaddy support cause I was talking LATAM support (just to talk in spanish) and they created a high level support ticket.

I've tried sending emails to gmail, yahoo and other servers and they are not being received, also is important today there's no error message, or related.

I will wait for godaddy assistance, in the meanwhile what else do you guys think? Thanks

 

[cPanelLauren]

Hi @karlo_lopez

I'm glad that you got assistance from them, did you also look into the suggestions I had in my previous response? Have they been able to assist you with the issue now?