Can't send emails to Hotmail accounts.

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hello,

I changed to a new dedicated server.
And it seems that all the cpanel accounts can't send emails to Hotmail, live, MSN accounts. That's very annoying for all my clients.
I ask my server and they told me that I'm responsible for my own server. This is my 4 dedicated server I have and no problem before.

Is there someone can help me? What do I have to do?


Thank you very much,
Dave.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Do I have to send an email from one of my email accounts to [email protected] ?
Hello Dave,

Yes, first send the email from one of your email accounts hosted on the cPanel server to the email address generated when browsing to mail-tester.com. Then, enter the mail-tester email address you sent the email to, and click on "Then Check Your Score". You may also find the following document helpful for guidelines to ensure your emails are accepted by remote mail servers:

How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hi,

It's the first time in my life and with this server it create it's own Name Server per different domain name. Sometimes ns1 and ns2, ns5 and ns6 or ns10 and ns9.
Then I ad this to the "Edit DNS Zone" in WHM. And also in my controls panel where I bought the domainnames.
It's weird to work like that way. A lot of manual work.

So, should I leave the SPF and DKIM switch on or off?

See attschement.
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
It's the first time in my life and with this server it create it's own Name Server per different domain name. Sometimes ns1 and ns2, ns5 and ns6 or ns10 and ns9.
Then I ad this to the "Edit DNS Zone" in WHM. And also in my controls panel where I bought the domainnames.
It's weird to work like that way. A lot of manual work.
Could you let us know if you have any specific questions or are having trouble with any of the steps listed in the URL from my last response?

So, should I leave the SPF and DKIM switch on or off?
I recommend leaving these options enabled to ensure SPF and DKIM are enabled on the account.

Thank you.
 

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hello again,

2 days ago I changed some NS on some accounts but it seems not yet to you properly. Can please someone help trough Teamviewer? So he can look in the WHM and my control panel to see if all the settings are right done. And for sure my settings are not correct.

Ofcourse I will pay you something.


Thank you,
Dave
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
If you have root access to this server, you can open a support ticket using the link in my signature so we can take a closer look.

Post the ticket number here and we w can update this thread with the outcome.

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
There's no charge.

Thanks.
 

NOC_Serverpoint

Well-Known Member
Jul 3, 2016
103
7
18
cPanel Access Level
Website Owner
There are several facts about Hotmail that you may want to be
aware of before you send your mails.

1. Hotmail uses the Sender ID and reverse DNS records to authenticate
the sender: We have verified that reverse DNS is set for the server.

2. Hotmail is sensitive to the message content: Avoid spam looking
words and phrases in your email and always test your copy before
sending it to the whole list. Setup a test email account on Hotmail and
send a test email copy to that account. Check whether it arrives into
the Inbox or Junk email folder.

3. Hotmail blocks your messages if you continue sending to bad email
addresses. If an email returns as a hard bounced, you need to delete it
from the list immediately. If an email returns as a soft bounced, you
can try several attempts to deliver it. If after a few attempts, the
email still bounces, remove it from your list too. If you continue
sending to non-deliverable email addresses, your activity may be
considered as spamming.

4. Hotmail uses old email accounts as Spam Traps. A spam trap is an
email address used to catch spammers because legitimate emails should
not be sent at those addresses. If an email is sent to a spam trap
address, the owner of the spam trap can complain to your ISP or block
your domain or IP.

5. A Hotmail account expires if it is not used during six months. After
the six month period an email sent to a dead account bounces with the
“550 Requested action not taken: mailbox unavailable” error. After one
year of disuse they start using that mailbox as a spam trap. This is
another good reason for legitimate marketers to ensure they follow best
email marketing practices.

With the various rules and policy involved, I'd recommend you to
contact Hotmail support to have a look into the issue. They will
definitely be able to help you out in this matter. We, however, do
everything we can, to try to help out our customers.


https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1

Thanks
 

James77

Member
Nov 14, 2016
15
1
3
Belgium
cPanel Access Level
Reseller Owner
Hi,
I'm back agian.

We moved to another server and emails seems to work now sending to Hotmail accounts.
But messages were delivered in the Hotmail spam box.
So, how to make it possible to deliver it properly?

Thanks,
Dave.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hi,
I'm back agian.

We moved to another server and emails seems to work now sending to Hotmail accounts.
But messages were delivered in the Hotmail spam box.
So, how to make it possible to deliver it properly?

Thanks,
Dave.
You can reach out to Hotmail directly via the following URL if you've confirmed the practices advised on the How To Keep Your Email out of the SPAM Folder document are followed on your system:

https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1

Thank you.