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Can't send emails to Hotmail accounts.

Discussion in 'E-mail Discussions' started by James77, Dec 18, 2016.

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  1. James77

    James77 Member

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    Hello,

    I changed to a new dedicated server.
    And it seems that all the cpanel accounts can't send emails to Hotmail, live, MSN accounts. That's very annoying for all my clients.
    I ask my server and they told me that I'm responsible for my own server. This is my 4 dedicated server I have and no problem before.

    Is there someone can help me? What do I have to do?


    Thank you very much,
    Dave.
     
  2. Eric

    Eric Administrator
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  3. James77

    James77 Member

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    Hi Eric,

    Do I have to send an email from one of my email accounts to web-xpezq@mail-tester.com ?
    Or do I fill in my email address in there from and send it?

    Thanks,
    Dave
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello Dave,

    Yes, first send the email from one of your email accounts hosted on the cPanel server to the email address generated when browsing to mail-tester.com. Then, enter the mail-tester email address you sent the email to, and click on "Then Check Your Score". You may also find the following document helpful for guidelines to ensure your emails are accepted by remote mail servers:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
  5. James77

    James77 Member

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    I did that already. But I don't get any reply to my emails addres.

    Also one of there website I fill in one if the account domainname and get this result.
    See attachment.

    Thank you,
    Dave
     

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  6. James77

    James77 Member

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    And is this the right settings?
    See attachment.
     

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  7. cPanelMichael

    cPanelMichael Forums Analyst
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  8. James77

    James77 Member

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    Hi,

    It's the first time in my life and with this server it create it's own Name Server per different domain name. Sometimes ns1 and ns2, ns5 and ns6 or ns10 and ns9.
    Then I ad this to the "Edit DNS Zone" in WHM. And also in my controls panel where I bought the domainnames.
    It's weird to work like that way. A lot of manual work.

    So, should I leave the SPF and DKIM switch on or off?

    See attschement.
     

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  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you let us know if you have any specific questions or are having trouble with any of the steps listed in the URL from my last response?

    I recommend leaving these options enabled to ensure SPF and DKIM are enabled on the account.

    Thank you.
     
  10. James77

    James77 Member

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    I saw some NS are not correct for some domains. So let me wait 48h and see how is the result. So sure I will get back to this to give the réponse on it.
     
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  11. James77

    James77 Member

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    Hello again,

    2 days ago I changed some NS on some accounts but it seems not yet to you properly. Can please someone help trough Teamviewer? So he can look in the WHM and my control panel to see if all the settings are right done. And for sure my settings are not correct.

    Ofcourse I will pay you something.


    Thank you,
    Dave
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    If you have root access to this server, you can open a support ticket using the link in my signature so we can take a closer look.

    Post the ticket number here and we w can update this thread with the outcome.

    Thanks!
     
  13. James77

    James77 Member

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    Ok Michael,

    I just wanted to ask how much is this going to cost me? Because I don't see any prices?

    Thank you,
    Dave
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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  15. James77

    James77 Member

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    Hello there again.
    It seems that the problem is not fixed yet.
    This taking so much long time.

    Can someone help me please?


    Thank you,
    Dave
     

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  16. paulysanju

    paulysanju Registered

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    I have the same problem at some times..
     
  17. James77

    James77 Member

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    At some time?? I have it all the time...
    I just start a new dedicated server with a contract for 2 years. Now I het stuck with this. All clients are complaining.
    My other servers never got that problem before.
     
  18. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

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    There are several facts about Hotmail that you may want to be
    aware of before you send your mails.

    1. Hotmail uses the Sender ID and reverse DNS records to authenticate
    the sender: We have verified that reverse DNS is set for the server.

    2. Hotmail is sensitive to the message content: Avoid spam looking
    words and phrases in your email and always test your copy before
    sending it to the whole list. Setup a test email account on Hotmail and
    send a test email copy to that account. Check whether it arrives into
    the Inbox or Junk email folder.

    3. Hotmail blocks your messages if you continue sending to bad email
    addresses. If an email returns as a hard bounced, you need to delete it
    from the list immediately. If an email returns as a soft bounced, you
    can try several attempts to deliver it. If after a few attempts, the
    email still bounces, remove it from your list too. If you continue
    sending to non-deliverable email addresses, your activity may be
    considered as spamming.

    4. Hotmail uses old email accounts as Spam Traps. A spam trap is an
    email address used to catch spammers because legitimate emails should
    not be sent at those addresses. If an email is sent to a spam trap
    address, the owner of the spam trap can complain to your ISP or block
    your domain or IP.

    5. A Hotmail account expires if it is not used during six months. After
    the six month period an email sent to a dead account bounces with the
    “550 Requested action not taken: mailbox unavailable” error. After one
    year of disuse they start using that mailbox as a spam trap. This is
    another good reason for legitimate marketers to ensure they follow best
    email marketing practices.

    With the various rules and policy involved, I'd recommend you to
    contact Hotmail support to have a look into the issue. They will
    definitely be able to help you out in this matter. We, however, do
    everything we can, to try to help out our customers.


    https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1

    Thanks
     
  19. James77

    James77 Member

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    Hi,
    I'm back agian.

    We moved to another server and emails seems to work now sending to Hotmail accounts.
    But messages were delivered in the Hotmail spam box.
    So, how to make it possible to deliver it properly?

    Thanks,
    Dave.
     
  20. cPanelMichael

    cPanelMichael Forums Analyst
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    You can reach out to Hotmail directly via the following URL if you've confirmed the practices advised on the How To Keep Your Email out of the SPAM Folder document are followed on your system:

    https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts&scrx=1

    Thank you.
     
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