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Can't send emails to hotmail

Discussion in 'E-mail Discussions' started by shaun1122, Aug 20, 2015.

  1. shaun1122

    shaun1122 Registered

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    Hi,

    Code:
        SMTP error from remote mail server after MAIL FROM:<xxx> SIZE=4719:
        550 SC-001 (COL004-MC5F27) Unfortunately, messages from 198.187.31.115 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
    
    I have checked blacklists and can see no issue there.

    Any help would be greatly appreciated
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Your access level is listed as "Website Owner". Do you have root access to this server? If not, please contact your hosting provider for assistance so they can check to see why messages from the server are not delivered to Hotmail.

    Thank you.
     
  3. shaun1122

    shaun1122 Registered

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    Sorry that is a mistake I believe I do have root access, however my experience is at a low level.
    Thank you
     
  4. 24x7server

    24x7server Well-Known Member

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  5. Alejandro de Leon

    Alejandro de Leon Registered

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    I have the same issue, the ip adress is not blacklisted neither, I checked all settings and it's ok, what can I do to solve it?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The following document is a good place to start:

    How to keep email out of SPAM folder

    Thank you.
     
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