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Can't send emails to outlook

Discussion in 'E-mail Discussions' started by ramtin arefkia, Feb 7, 2016.

  1. ramtin arefkia

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    hello everybody . i use wordpress on my server paneled by cpanel . i configure plugins for registering and "contact us" form . and after i tested it . the registration plugin should send mails containing verification link and the contact us plugin should send a mail to user confirm him that his mail has been received . this two plugins worked without problem on gmail and yahoo but didn't send mail to outlook users . after i tried to send an mail from cpanel webmail to an outlook user . the program said that the message has been sent but nothing received in outlook account . what can I do to solve this problem ??


    thank you !!
     
  2. vanessa

    vanessa Well-Known Member
    PartnerNOC

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    Check the mail logs?
     
  3. ramtin arefkia

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    no . how can i access mail log ??
     
  4. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hi,
    You can check the mail logs with your hosting provider as you have only cPanel Access Level.
     
  5. ramtin arefkia

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    so
    ok . i will notice you !
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, please report this issue to your web hosting provider if you do not have root access to the server. They can review the Exim logs to determine the cause of the problem.

    Thank you.
     
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