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Can't send or receive email from hotmail but I'm not banned

Discussion in 'E-mail Discussions' started by Skin, Jun 8, 2013.

  1. Skin

    Skin Well-Known Member

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    Hello,
    I've a new VPS which have some mail problems:
    I can't send or receive e-mails from hotmail, but hotmail staff assure me that my ip is not in their blacklist:

    If I send an email to any hotmail account It returns back:
    In WHM mail delivery report I see:
    Have you any suggestions?

    Thanks
     
    #1 Skin, Jun 8, 2013
    Last edited: Jun 8, 2013
  2. Skin

    Skin Well-Known Member

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    The part that seems strange to me is:
    May be exim is blocking all e-mails directed to hotmail?
    Or may be exim databases are corupted?
    May be it is an issue with my VPS network or routing and it has nothing to do with exim?

    Thanks for any suggestions.
    Alessio
     
  3. ThinIce

    ThinIce Well-Known Member

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    Take a look at a full smtp transaction for a sample mail - i.e is your VPS able to resolve the hotmail mail exchanger (mx) servers and communicate with them on a basic level

    What can happen is that your ability to resolve a given service such as hotmail may be temporarily interrupted for a variety of reasons, exim then caches this result - the root failure is generally in the ability to resolve the mail exchanger.
     
  4. Skin

    Skin Well-Known Member

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    it seems that there are no mail routing errors:
    test.jpg
    Looks like exim will not re-attempt to send messages at hotmail.

    may be I can clear the retry database.....

    - - - Updated - - -

    I found this thread: http://forums.cpanel.net/f43/t-remote_smtp-defer-53-retry-time-not-reached-any-host-72383.html

    It is still a valid solution?
     
  5. Skin

    Skin Well-Known Member

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    P.S. ThinIce thanks for your hints
     
  6. Skin

    Skin Well-Known Member

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    People sending e-mail from hotmail to my vps receive this message:
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Try connecting to one of Hotmail's mail servers over port 25 from your server with a command such as:

    Code:
    # telnet mx4.hotmail.com 25
    You should receive an output like this:

    Code:
    [~]# telnet mx4.hotmail.com 25
    Trying 65.55.92.184...
    Connected to mx4.hotmail.com.
    Escape character is '^]'.
    220 SNT0-MC4-F9.Snt0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.microsoft.com/en-us/anti-spam.mspx. Mon, 10 Jun 2013 06:31:44 -0700
    If you do not get a similar result, then traffic may be filtered. Do you have a third-party firewall installed on the cPanel server, or custom IPTables rules in place? If so, you should check to make sure there are no restrictions on email in place. Or, you may need to consult with your data center or hosting provider to see if they are blocking traffic to Hotmail.

    Thank you.
     
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