Can't send or receive email from hotmail but I'm not banned

Skin

Well-Known Member
Feb 3, 2006
93
4
158
Italy
Hello,
I've a new VPS which have some mail problems:
I can't send or receive e-mails from hotmail, but hotmail staff assure me that my ip is not in their blacklist:

Hello,

My name is Rupa and I work with the Hotmail Sender Support Team.

I do not see anything offhand with the IP xxx.xxx.xxx.xxx that would be
preventing your mail from reaching our customers. As per our research, the IP
is not on any active block list.
If I send an email to any hotmail account It returns back:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
retry time not reached for any host after a long failure period

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from ppp-201-135.29-151.libero.it ([151.29.135.201]:51883 helo=[192.168.0.7])
by host.pointnet.org with esmtpa (Exim 4.80)
(envelope-from <[email protected]>)
id 1UlJAg-0003gv-Bm
for [email protected]; Sat, 08 Jun 2013 15:27:06 +0200
Message-ID: <[email protected]>
Date: Sat, 08 Jun 2013 15:27:06 +0200
From: Alessio CLC <[email protected]>
User-Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:17.0) Gecko/20130509 Thunderbird/17.0.6
MIME-Version: 1.0
To: [email protected]
Subject: ne lmezzo del cammin
Content-Type: text/plain; charset=ISO-8859-15; format=flowed
Content-Transfer-Encoding: 7bit

di nostra vita mi ritrovai per una selva oscura.

Ramirez
In WHM mail delivery report I see:
Event: failure
User: canelupo
Domain: canelupocecoslovacco.net
Sender: [email protected]
Sent Time: Jun 8, 2013 3:27:15 PM
Sender Host: ppp-201-135.29-151.libero.it
Sender IP: 151.29.135.201
Authentication: courier_plain
Spam Score:
Recipient: [email protected]
Delivered To:
Delivery User:
Delivery Domain:
Router: lookuphost
Transport: remote_smtp
Out Time: Jun 8, 2013 3:27:15 PM
ID: 1UlJAg-0003gv-Bm
Delivery Host:
Delivery IP:
Size: 735 bytes
Result: retry time not reached for any host after a long failure period
Have you any suggestions?

Thanks
 
Last edited:

Skin

Well-Known Member
Feb 3, 2006
93
4
158
Italy
The part that seems strange to me is:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
retry time not reached for any host after a long failure period
May be exim is blocking all e-mails directed to hotmail?
Or may be exim databases are corupted?
May be it is an issue with my VPS network or routing and it has nothing to do with exim?

Thanks for any suggestions.
Alessio
 

ThinIce

Well-Known Member
Apr 27, 2006
352
9
168
Disillusioned in England
cPanel Access Level
Root Administrator
Take a look at a full smtp transaction for a sample mail - i.e is your VPS able to resolve the hotmail mail exchanger (mx) servers and communicate with them on a basic level

What can happen is that your ability to resolve a given service such as hotmail may be temporarily interrupted for a variety of reasons, exim then caches this result - the root failure is generally in the ability to resolve the mail exchanger.
 

Skin

Well-Known Member
Feb 3, 2006
93
4
158
Italy
it seems that there are no mail routing errors:
test.jpg
Looks like exim will not re-attempt to send messages at hotmail.

may be I can clear the retry database.....

- - - Updated - - -

I found this thread: http://forums.cpanel.net/f43/t-remote_smtp-defer-53-retry-time-not-reached-any-host-72383.html

It is still a valid solution?
/usr/sbin/exim_tidydb -t 1d /var/spool/exim retry > /dev/null
/usr/sbin/exim_tidydb -t 1d /var/spool/exim reject > /dev/null
/usr/sbin/exim_tidydb -t 1d /var/spool/exim wait-remote_smtp > /dev/null

/scripts/courierup -- force
/scripts/eximup --force
 

Skin

Well-Known Member
Feb 3, 2006
93
4
158
Italy
People sending e-mail from hotmail to my vps receive this message:
x-store-info:D6taffyBScEUZsL+ZXbbDoZx0yi5SZysJlOAjqd2NAnPtm7t8V+/fTz4zKH4mI+T3kfy7g+pVLuM+wz9yx1+zhGIQn4g+vg9r5zjBb46WoojyInxR+1znM/0glvZJgdQJAU0lEDiESk=
Authentication-Results: hotmail.com; spf=none smtp.helo=dub0-omc4-s26.dub0.hotmail.com; dkim=none header.d=mail.hotmail.com; x-hmca=none [email protected]
X-SID-PRA: [email protected]
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Delivery: Vj0xLjE7RD0wO0dEPTA7U0NMPTk7bD0x
X-Message-Info: AuEzbeVr9u5fkDpn2vR5iCu5wb6HBeY4iruBjnutBzpStnUabbM/X3OHG1tkHI7a3kMiU15mwZkdItk0fkPUd26iJME4hbgAI/g6pso0Zyh7O0XVOq5g8hCf8Efy9J5lqUsPh7BGuOg=
Received: from dub0-omc4-s26.dub0.hotmail.com ([157.55.2.101]) by COL0-MC3-F48.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
Sat, 8 Jun 2013 09:55:50 -0700
From: [email protected]
To: [email protected]
Date: Sat, 8 Jun 2013 09:48:59 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01CE5C2C3852DB960001FF99dub0?omc4?s26.du"
X-DSNContext: 7ce717b1 - 1386 - 00000002 - C00402D1
Message-ID: <[email protected]>
Subject: Delivery Status Notification (Failure)
Return-Path: <>
X-OriginalArrivalTime: 08 Jun 2013 16:55:50.0073 (UTC) FILETIME=[07839290:01CE6469]

This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01CE5C2C3852DB960001FF99dub0?omc4?s26.du
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

[email protected]




--9B095B5ADSN=_01CE5C2C3852DB960001FF99dub0?omc4?s26.du
Content-Type: message/delivery-status

Reporting-MTA: dns;dub0-omc4-s26.dub0.hotmail.com
Received-From-MTA: dns;DUB109-W102
Arrival-Date: Thu, 6 Jun 2013 09:45:24 -0700

Final-Recipient: rfc822;[email protected]
Action: failed
Status: 4.4.7

--9B095B5ADSN=_01CE5C2C3852DB960001FF99dub0?omc4?s26.du
Content-Type: message/rfc822

Received: from DUB109-W102 ([157.55.2.71]) by dub0-omc4-s26.dub0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
Thu, 6 Jun 2013 09:45:24 -0700
X-TMN: [pBirI6ETPsyq6qw4NH4VPVjh5rB/OOLb]
X-Originating-Email: [[email protected]]
Message-ID: <[email protected]>
Return-Path: [email protected]
Content-Type: multipart/alternative;
boundary="_dc097f81-7578-4d64-9d3e-f0c0acb40f9e_"
From: Alessio Pellegrini <[email protected]>
To: Alessio CLC Lupo Cecoslovacco <[email protected]>
Subject: speriamo vada
Date: Thu, 6 Jun 2013 18:45:24 +0200
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 06 Jun 2013 16:45:24.0014 (UTC) FILETIME=[3D870CE0:01CE62D5]
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Try connecting to one of Hotmail's mail servers over port 25 from your server with a command such as:

Code:
# telnet mx4.hotmail.com 25
You should receive an output like this:

Code:
[~]# telnet mx4.hotmail.com 25
Trying 65.55.92.184...
Connected to mx4.hotmail.com.
Escape character is '^]'.
220 SNT0-MC4-F9.Snt0.hotmail.com Sending unsolicited commercial or bulk e-mail to Microsoft's computer network is prohibited. Other restrictions are found at http://privacy.microsoft.com/en-us/anti-spam.mspx. Mon, 10 Jun 2013 06:31:44 -0700
If you do not get a similar result, then traffic may be filtered. Do you have a third-party firewall installed on the cPanel server, or custom IPTables rules in place? If so, you should check to make sure there are no restrictions on email in place. Or, you may need to consult with your data center or hosting provider to see if they are blocking traffic to Hotmail.

Thank you.