Can't sent and receive mail

bdwebservices

Member
Sep 21, 2010
6
0
51
RI, USA
cPanel Access Level
Root Administrator
Hello,
We can't sent and receive mail. Can anyone
+------------------------------+
Google showing the error
+------------------------------+
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here" (state 14).
+------------------------------+
squirrelmail showing the error
+------------------------------+
ERROR:
Message not sent. Server replied:
Requested action not taken: mailbox unavailable
550 Verification failed for <[email protected]>
No Such User Here"
Sender verify failed
+------------------------------+
Email Address Trace
+------------------------------+
Mail Routing Error
Filter/Alias File
SMTP Destination
Local Mailbox

Please help. Thanks in advance.
 

storminternet

Well-Known Member
Nov 2, 2011
460
0
66
cPanel Access Level
Root Administrator
Go through the checklist if such errors occur

1)If email problem is for specific domain then check it's dns records, especially mx records.
That should be pointed to your server IP.

2)Domain entry should be added into /etc/localdomains. Remove it from /etc/remotedomains if it is already there.
3)Please ensure that you are sending email to valid email address/addresses.
4)If the problem is serverwide then check /etc/resolv.conf, /etc/hosts and make sure that you have added A record
for server hostname.

If problem still persists contact to your host.
 

swko

Member
May 17, 2011
7
0
51
Hello there, I'm having this problem too. I have a domain created in my WHM/cPanel with the page and the other part is in googleapps with the same name, but chost for the e-mail accounts. When I try to send a mail from the account from google to an account of my cPanel it's return to me "550-Verification failed for [email protected]".
Can you helpme to resolve this problem??
Thanks
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
42
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
If you have root SSH access to the machine, please check the files noted by storminternet, especially /etc/localdomains and /etc/remotedomains files. If the domain should be routing to your cPanel machine, then it should be in /etc/localdomains and not in /etc/remotedomains files.

Check using this command on your machine to confirm what it shows:

Code:
Where [email protected] is the email address that is failing.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
42
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
You would need to open up a ticket then using WHM > Support Center > Contact cPanel or using the link in my signature. Please post the ticket number here upon submitting one for tracking purposes. Thanks!