Can't set shared SSL to server hostname

[easy-hosting]

So I have been having a fun time today going through updates and checking the SSL Certs are up-to-date. Ran a check on the cPanel one and the Cert had expired. So I went about trying to update it. I ended up having to delete it and install the new one.

When I try to install it like I have in the past, I get the message below:
Given “ip” doesn’t match non-SSL vhost IP (*).

No changes would have been made elsewhere.

So the next attempt I left the IP Address box empty. The certificate installed. So ran a second check and found that it is picking up 2 Certificates.

I went into Manage SSL Hosts and found that a customer Certificate (matching the one in the check) had been assigned as the Shared Cert. The Server one has "*" for the IP Address and is listed as dedicated. So I then click on Make Primary and get the message below:
The primary VirtualHost is not set for the IP address “*” and type “ssl”.

Is there any way to fix this, or do we have to have the insecurity of a customer SSL/domain being show in public checks on the Server SSL?

 

[easy-hosting]

"Is Primary Website on IP Address?" this is the option being set automatically to customer sites...

 

[cPanelLauren]

None of the IP's on the server should be displaying as *

If you go to WHM>>IP Functions>>Show IP address usage do you see multiple sites using the * as the IP? If so, you might try using WHM>>MultiAccount Functions>>Change Multiple Sites' IP Addresses feature to change them to the server's shared IP address.

As for the shared SSL issue - resolving the issue with the wildcard set as the IP address should resolve the ability for you to set the hostname as the primary website

 

[easy-hosting]

None of the IP's on the server should be displaying as *

If you go to WHM>>IP Functions>>Show IP address usage do you see multiple sites using the * as the IP? If so, you might try using WHM>>MultiAccount Functions>>Change Multiple Sites' IP Addresses feature to change them to the server's shared IP address.

As for the shared SSL issue - resolving the issue with the wildcard set as the IP address should resolve the ability for you to set the hostname as the primary website

I check this and they are only using the IP Address. "*" isn't listed.

I had also submitted a support ticket and there is an internal case for the issue. It has already been patched in cPanel 84, but not 82 or 78.

 

[cPanelLauren]

Hi @easy-hosting


What's the ticket ID of the support request, so I can take a look and maybe offer some advice?

 

[easy-hosting]

Hi @easy-hosting


What's the ticket ID of the support request, so I can take a look and maybe offer some advice?

Hey Lauren, it is all sorted now. Ticket number is 13620505 if you want to still take a look.

Cheers.

 

[cPanelLauren]

Hello,

I'm glad to see the issue is resolved, it looks like the solution was to update to v84 of cPanel/WHM as this issue was a result of an issue that was fixed in that version.


Thanks!