Can't setup remote mysql profile

[virtical]

Hi,

I'm trying to connect a new remote mysql server to whm, however it fails with the following error.


I've performed the following command to give it the right access.

GRANT ALL PRIVILEGES ON *.* TO 'cpanel'@'%' WITH GRANT OPTION;

I also performed the same with hostname 'localhost'.

Anyone got the solution for me?

 

[cPRex]

Hey there! I feel like "cpanel" is a restricted name on the system. Normally I'd expect this to work with a cPanel username on the account. Could you try with a different username and see if that gets you better results?

 

[virtical]

Hi,

Sadly another user has the same error.

 

[cPRex]

It's interesting to me that it's trying to get MySQL superuser access. At this point it's probably best to create a ticket with our team, if you have root access to this system.