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Can't stop spam emails on ONE email account

Discussion in 'E-mail Discussions' started by maddog80, Feb 18, 2015.

  1. maddog80

    maddog80 Member

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    Hello community,

    I have been having the worst time trying to stop spam (generally 10 emails) for only 1 account that I have on the same server.

    I don't know why this is, but I have contacted the hosting company and they have made changes but it hasn't helped.

    I also went through various steps at trying to adjust scores and blacklist to no avail :confused:

    What can I do to fix this issue?

    [removed]

    an example of the settings I have in my spamassasin. I also noticed I don't have the option to rename headers for whatever reason.

    Thank you in advance everyone!!

    D
     

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    #1 maddog80, Feb 18, 2015
    Last edited by a moderator: Feb 18, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    A few questions if I may:
    Where exactly is that screenshot taken from?
    Where did you get those settings you have there?
     
  3. maddog80

    maddog80 Member

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    That screenshot was taken from my cpanel control panel in the advanced spam assassin section. The settings used were taken from a web hosting website FAQ about configuring spam assassin....not that it has helped much though :(

    Any tips?
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Why are scores listed 4 times in each form? Got a link to the docs you used?
     
  5. maddog80

    maddog80 Member

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    /https://www.a2hosting.com/kb/cpanel/cpanel-mail-features/unwanted-e-mail-spam

    Its my first time using cpanel so it seemed like a good resource to follow.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Seems legit:
    Apache SpamAssassin - cPanel Documentation

    I don't have any experience with fine tuning these this way.

    What happens when you blacklist the emails?
     
  7. maddog80

    maddog80 Member

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    nothing, they still get through. the issue is that there are always new types of spam emails coming through so blacklisting isnt the key.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What version of cPanel are you on?
     
  9. maddog80

    maddog80 Member

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    11.48..so up to date, I don't understand why it's only one email letting spam through. it's driving me crazy
     
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In that accounts cPanel > Email section > Default Address, what are the settings there?
     
  11. maddog80

    maddog80 Member

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    It was set to Discard and the account is a different one from the email in question.

    However, I am trying to edit the user level filters for the email in question and although the filter is telling me:

    The Filter has matched the following condition(s):
    $header_from: contains onlinedoctorate


    it still tells me: Filtering did not set up a significant delivery.
    Normal delivery will occur.


    So, does this confirm that although it did match a filter, it will still deliver it normally?
     
  12. maddog80

    maddog80 Member

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    OK, so I tried to make a new set of user level filters, it seems that it is now rejecting the test messages. So I'll give it a few hours and see if it helps.

    I'll report back
     
  13. maddog80

    maddog80 Member

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    ok, so after having created a user level filter with about 40 lines of text to catch the spam emails, I've pretty much managed to stop incoming mails. However this seems like a lot of work to do for other email accounts. I don't understand why the emails are not being caught by spam assassin?

    Is there a guide to how to set up spam assassin that isn't just a FAQ?

    thank you
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    There are several options available in "WHM Home » Service Configuration » Exim Configuration Manager" that you might find beneficial for preventing SPAM if SpamAssassin is not effective enough:

    Exim Configuration Manager

    Thank you.
     
  15. maddog80

    maddog80 Member

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    In my case, I don't have access to WHM, only cpanel. Would this be something I have to ask the hosting company to do?

    Thanks
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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  17. maddog80

    maddog80 Member

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    Thank you

    Is there some kind of list that cpanel can use to blacklist emails?
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
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