Can't transfer an account using transfer tool

Thorsten H.

Active Member
Jul 13, 2016
38
2
8
Germany
cPanel Access Level
Root Administrator
Hello,

I ordered a new server because I need more power and the old one is an VPS.

I got a new dedicated server with centos 7.2 and WHM 11.58.0.32 installed. The old VPS is running centos 6.8 and WHM 11.58.0.32.

WHM was installed by my hoster. I changed some setting to get them similar to the old VPS.

On the new server I go to Transfer - Transfer Tool. First I tried to connect by using the SSH-Key from the VPS. That didn't work; I get no connection. Than I activated the SSH-Login by Password and tried again. The same problem --- no connection.

The message I get:
(XID p9vgmw) The system stopped waiting to connect to “www.xxx.yyy.zzz” on port “22” after 15 seconds.

So, what can I do to connect and transfer the user to the new server. The problem is, that the filesize is very large - over 100 GB.

So, I'm glad for every idea

Regards
Thorsten
 

Thorsten H.

Active Member
Jul 13, 2016
38
2
8
Germany
cPanel Access Level
Root Administrator
No, that isn't the reason; I have changed to another me known port and I used that port when traying to connect. And I have controlled several time if I put some wrong chars in - I haven't.
 

vanessa

Well-Known Member
PartnerNOC
Sep 26, 2006
833
28
178
Virginia Beach, VA
cPanel Access Level
DataCenter Provider
What I'm saying is, if the new server gets a connection timeout on port 22 when trying to connect to the old server, it means it can't make a connection. This is usually caused by a firewall being in the way on either side. So, perhaps do the test I suggested: Try to SSH from the new server to the old server on port 22 and see if it works.
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
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Hello,

I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.