Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Can't unsuspend accounts

Discussion in 'General Discussion' started by stalepez, Feb 14, 2008.

  1. stalepez

    stalepez Registered

    Jul 19, 2005
    Likes Received:
    Trophy Points:
    I have a reseller with approximately 35 accounts, and almost all of them are coming up as suspended. When I go in to unsuspend all their accounts, it goes through the motions, sends me a notify email, and tells me it's complete. The emails all look fine, everything looks fine from the outside, except that when I go back to view that reseller's accounts, they're all suspended again.

    I have just checked and noticed that this is the case for a couple of other resellers as well. The suspended domain count has now gone over 50 and i have a lot of very angry people looking for blood. In the meantime, I have moved their web sites and email to a non-cpanel server just to keep things moving, but I do NOT like the thought of having to give up this month's revenues for a group of sites because cpanel can't seem to handle keeping accounts active.

    Anyone got any ideas here?? This is just insane. Sorry for the angry-toned post, but my phone hasn't stopped ringing and my email is out of control.

  2. cPanelNick

    cPanelNick Administrator Staff Member

    Mar 9, 2015
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    DataCenter Provider

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice