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Can't unsuspend accounts

Discussion in 'General Discussion' started by stalepez, Feb 14, 2008.

  1. stalepez

    stalepez Registered

    Jul 19, 2005
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    I have a reseller with approximately 35 accounts, and almost all of them are coming up as suspended. When I go in to unsuspend all their accounts, it goes through the motions, sends me a notify email, and tells me it's complete. The emails all look fine, everything looks fine from the outside, except that when I go back to view that reseller's accounts, they're all suspended again.

    I have just checked and noticed that this is the case for a couple of other resellers as well. The suspended domain count has now gone over 50 and i have a lot of very angry people looking for blood. In the meantime, I have moved their web sites and email to a non-cpanel server just to keep things moving, but I do NOT like the thought of having to give up this month's revenues for a group of sites because cpanel can't seem to handle keeping accounts active.

    Anyone got any ideas here?? This is just insane. Sorry for the angry-toned post, but my phone hasn't stopped ringing and my email is out of control.

  2. cPanelNick

    cPanelNick Administrator
    Staff Member

    Mar 9, 2015
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