Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Can't update NameServers with current cPanel

Discussion in 'Bind / DNS / Nameserver Issues' started by Kitba, Dec 28, 2017.

  1. Kitba

    Kitba Registered

    Joined:
    Dec 27, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Mexico
    cPanel Access Level:
    Website Owner
    Cpanel Access: Website Owner
    Cpanel Experience: Basic

    Hi,
    I´ve just changed hosting supplier and they told me I should update my NameServers on a welcome mail exactly after making the payment and I frankly don´t know how to do that with the version of Cpanel supplied on my account. It seems to be the latest but basic one.
    My web page is down as well as my emails and all I know is that the DNS are still ponting at the old server.

    Read a lot of threads here but they refer to tools that I don´t have at hand.

    Could you please advise?
    Thanks in advance.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,494
    Likes Received:
    1,612
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Name servers are updated at the domain registrar (the company you originally purchased the domain name from). You may want to consult with your previous hosting provider to determine how to update the name servers if you purchased the domain name directly from them.

    Thank you.
     
Loading...

Share This Page