Can't update to 11.38.1.13

[InteractM]

I have currently running 11.38.1.6 and trying to update to the recent version but it fails to download with an error message

Error downloading /cpanelsync/11.38.1.13/cpanel/scripts/updatenow.static

Any clue what is going on?

Thanks

 

[cPanelMichael]

Hello

Ensure there are no firewall rules blocking the connection. If there are not, you can open a support ticket so we can investigate this directly:

Submit A Ticket

Post the ticket number here and we can update this thread with the outcome.

Thank you.