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Can't update to 11.38.1.13

Discussion in 'General Discussion' started by InteractM, Jul 16, 2013.

  1. InteractM

    InteractM Well-Known Member

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    I have currently running 11.38.1.6 and trying to update to the recent version but it fails to download with an error message

    Any clue what is going on?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Ensure there are no firewall rules blocking the connection. If there are not, you can open a support ticket so we can investigate this directly:

    Submit A Ticket

    Post the ticket number here and we can update this thread with the outcome.

    Thank you.
     
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