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Can't View Most IPs in WHM's "List Accounts"

Discussion in 'General Discussion' started by 4oh4, Jul 31, 2016.

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  1. 4oh4

    4oh4 Registered

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    Hi All,

    I'm a reseller. In WHM under Home » Account Information » List Accounts, there are the normal listings for each client's account.

    When I hover over each IP Address, I see "View the files hosted at this domain" but when I click on most of the IPs listed, that doesn't happen (I get a 404 error instead).

    The only sites that I can view properly are a client's Wordpress site (the rest of the sites do not use Wordpress) and my home reseller site.

    What could be the cause?

    TIA
     
  2. 24x7server

    24x7server Well-Known Member

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    Might be you have enable mod_userdir for your domain and due to that you are facing this, Please check this through WHM >> Security Center >> Apache mod_userdir Tweak if you have access otherwise you need to contact your hosting provider to check this.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  4. 4oh4

    4oh4 Registered

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    All the accounts are established sites - none have an unresolved DNS.
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    In this case, simply enter the domain name in your web browser directly. The links under "List Accounts" rely on Apache Mod_Userdir, and it isn't always enabled by hosting providers.

    Thank you.
     
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  6. 4oh4

    4oh4 Registered

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    OK... got it.

    - Thanks.
     
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