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carriage returns in autoresponder issue

Discussion in 'E-mail Discussion' started by ksechrist, Jul 14, 2019.

  1. ksechrist

    ksechrist Active Member

    Joined:
    Jan 27, 2019
    Messages:
    28
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    5
    Trophy Points:
    3
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Centos 6.10
    cpanel 76.0.18
    exim-4.91-3.cp1170.x86_64

    I set this message in autoresponder:

    Code:
    this is an autoresponder test
    single carriage return
    
    double carriage return
    
    
    triple carriage return

    autoresponse received as text, and viewed as text:

    Code:
    this is an autoresponder test
    
    single carriage return
    
    
    
    double carriage return
    
    
    
    
    
    triple carriage return


    autoresponse received as text, but viewed in email client as html (as MANY clients will do!):

    Code:
    this is an autoresponder test single carriage return
    
    double carriage return
    
    triple carriage return
    I can't find a consistent way to have SINGLE LINE RETURNS/CARRIAGE RETURNS display properly in an autorsponder message. I might be able to do this with html, but none of my users know html. Help?
     
    #1 ksechrist, Jul 14, 2019
    Last edited by a moderator: Jul 14, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,584
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @ksechrist,

    You can enable "This message contains HTML" when editing the message body in cPanel >> Autoresponders. Here's an example of how you can format the body to use HTML for line breaks:

    Code:
    <p>Sincerely,<br />
    <br />
    <br />
    Name Here<br />
    <i>Title Here</i></p>
    Let me know if this helps. Additionally, you included a reference to version 76:

    cPanel & WHM version 76 reached end-of-life status in April 2019:

    Reminder: cPanel & WHM Version 76 now EOL | cPanel Newsroom

    I recommend updating to a supported cPanel & WHM version at your earliest convenience.

    Thank you.
     
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