carriage returns in autoresponder issue

ksechrist

Active Member
Jan 27, 2019
29
5
3
Texas
cPanel Access Level
Root Administrator
Centos 6.10
cpanel 76.0.18
exim-4.91-3.cp1170.x86_64

I set this message in autoresponder:

Code:
this is an autoresponder test
single carriage return

double carriage return


triple carriage return

autoresponse received as text, and viewed as text:

Code:
this is an autoresponder test

single carriage return



double carriage return





triple carriage return


autoresponse received as text, but viewed in email client as html (as MANY clients will do!):

Code:
this is an autoresponder test single carriage return

double carriage return

triple carriage return
I can't find a consistent way to have SINGLE LINE RETURNS/CARRIAGE RETURNS display properly in an autorsponder message. I might be able to do this with html, but none of my users know html. Help?
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,749
2,205
363
cPanel Access Level
DataCenter Provider
Twitter
Hello @ksechrist,

You can enable "This message contains HTML" when editing the message body in cPanel >> Autoresponders. Here's an example of how you can format the body to use HTML for line breaks:

Code:
<p>Sincerely,<br />
<br />
<br />
Name Here<br />
<i>Title Here</i></p>
Let me know if this helps. Additionally, you included a reference to version 76:

cpanel 76.0.18
cPanel & WHM version 76 reached end-of-life status in April 2019:

Reminder: cPanel & WHM Version 76 now EOL | cPanel Newsroom

I recommend updating to a supported cPanel & WHM version at your earliest convenience.

Thank you.
 

ksechrist

Active Member
Jan 27, 2019
29
5
3
Texas
cPanel Access Level
Root Administrator
Thank you for the response Michael.

I'm aware of v76 EOL. I have one old app that I'm trying to upgrade before moving to v78.

But does that have anything to do with the carriage return problem? I've also noticed similar issues in webmail signatures but I haven't tested yet to see exactly what it's doing.

I know html and figure I can fix this for MYSELF... but my users DON'T know html - should I teach them html so they can send properly formatted autoresponses? Doesn't seem right.