[Case 100901] ClamAV does not delete, disinfect, or quarantine infections

zaher

Active Member
Jul 2, 2014
37
0
6
cPanel Access Level
Root Administrator
Helllo,

I am running mail directory scan using ClamAV using the cPanel interface.
The scan finds several treats but it ignores all of them regardless if I try to delete, disinfect, or quarantine.

Code:
Cleanup Process

mail/[...]: ignored
mail/[...]: ignored

Cleanup Complete!
What could be causing this?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,243
463
Hello :)

Could you let us know which version of cPanel is installed on your system, and which theme you are using?

Thank you.
 

zaher

Active Member
Jul 2, 2014
37
0
6
cPanel Access Level
Root Administrator
I have tried with the 3x theme, and I was able to successfully disinfect. So it seems the problem is in the paper_latern theme.

Reagards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,243
463
Internal case number 100901 was opened to address this issue. It's resolved as of cPanel version 11.44.1.0:

Fixed case 100901: Fix virus quarantining in Paper Lantern.

Thank you.