[Case 103121] subdomains of the hostname's root domain

[seoresearch]

Starting 2-3 days ago i am getting this strange message when i try to add a subdomain or a new domain:

You do not have permission to create subdomains of the server's hostname.

I have also looked at cpanel error log and this is what i get:

        main::y(GLOB(0xe302150)) called at cpanel line 5257
        main::run_standard_mode() called at cpanel line 785
[2014-03-12 12:36:24 +0200] warn [AddonDomain::addaddondomain] Encountered error in AddonDomain::addaddondomain: You do not have permission to create subdomains of the server's hostname.

As i can see it creates the folder and also I've been able to enter an A record from Advance DNS Zone Editor som my believe is that there is an issue writing in /etc/httpd/conf/httpd.conf

Hope someone had this problem before or can help me with a solution

Tnx

 

[chifliiiii]

I have the exact same problem. I tried updating cPanel from my WHM but the error still there. Any fox for this?

 

[cPanelMichael]

Hello

Check to see if the following option is enabled under the "Domains" tab in "WHM Home » Server Configuration » Tweak Settings":

"Allow users to park subdomains of the server’s hostname."

Thank you.

 

[pauloray]

I have the same issue.

"Allow users to park subdomains of the server’s hostname." = OFF

Any fix of this one?

 

[JaredR.]

If the subdomain you want to add is a subdomain of the domain in the server's hostname, you will need to enable that Tweak setting in order to add the subdomain.

 

[domic]

If the subdomain you want to add is a subdomain of the domain in the server's hostname, you will need to enable that Tweak setting in order to add the subdomain.

hostname = domain.com
main domain of user account = user.domain.com

User can not add subdomain any.user.domain.com now, but it worked before with the option "Allow users to park subdomains of the server’s hostname". It is bad.

 

[cPanelMichael]

Could you let us know which version of cPanel is installed on your system? Internal case 87857 was included with cPanel version 11.42.1.1 to address the issue you have described.

Thank you.

 

[jmbg]

I have the same issue in one user.
"Allow users to park subdomains of the server’s hostname." = ON
Cpanel Version WHM 11.42.1 (build 12)

 

[cPanelMichael]

I have the same issue in one user.

Could you provide more details about the issue you are experiencing and how we can reproduce it?

Thank you.

 

[harmsway14]

Could you provide more details about the issue you are experiencing and how we can reproduce it?

Thank you.

I have the exact same problem. It's always worked fine before.

I am running cPanel 11.42.1 (build 12).

It creates the folder but you can't do any 1-click installs because the subdomain isn't showing up and this is very frustrating because I need it to work.

Never had a problem before.

Harmonie

 

[cPanelMichael]

Please feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[squaredd]

Same problem here.
Is there any public patch/fix or should I open a ticket too?
TY

 

[cPanelMichael]

Same problem here.
Is there any public patch/fix or should I open a ticket too?
TY

Please let us know the exact error message you see, and what steps you have taken to resolve the issue thus far.

Thank you.

 

[TheTEK]

Is there a fix for this yet? I am getting the same error.

 

[cPanelPeter]

Hello,

As cPanelMichael has already asked...

Please let us know the exact error message you see, and what steps you have taken to resolve the issue thus far.

If all everyone is doing is stating that "yes this is happening to me too, is there a fix?" then we unfortunately won't be able to provide a lot of assistance.

Or open a support request so we can properly investigate.

 

[strange guy]

Hi,

I have the same issue on one of our servers. I get the following error when trying to add new addon domain:

"You do not have permission to create subdomains of the server’s hostname."

The same issue with attempts to create new subdomain:

"There was a problem creating the sub-domain: You do not have permission to create subdomains of the server’s hostname."

I've just upgraded cPanel to the latest available version in "RELEASE" branch - 11.44.0.18, but the problem persists. Also I am 100% sure that new addon domain absolutely does not match the server's hostname.

The steps how to reproduce problem:

1) Logging in cPanel account
2) Choose Domains >> Addon domains menu
3) Create new addon domain.

Here is the part of cpanel error log:

[2014-06-28 10:22:31 -0400] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request The adminbin “domain” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess reported the “EPERM” (1) error when it ended.: namespace=[Cpanel] module=[domain] function=[ADD]: set error in context subdomain: raw_response=[{"status":1,"exit_code":256,"timeout":0,"version":"2.3","error":1,"statusmsg":"The adminbin “domain” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess reported the “EPERM” (1) error when it ended.","action":"run","mode":"simple","data":"You do not have permission to create subdomains of the server’s hostname."}] at /usr/local/cpanel/Cpanel/Wrap.pm line 117
[2014-06-28 10:22:31 -0400] warn [AddonDomain::addaddondomain] Encountered error in AddonDomain::addaddondomain: You do not have permission to create subdomains of the server’s hostname.

Could you please investigate this issue?

Also, just a short addition, of course "Allow users to park subdomains of the server’s hostname." option is disabled in Tweak Settings menu. When it is enabled, I can add new addon domain without any problem.

 

[strange guy]

Just wanted to add one important note. For example the server's hostname is host.domain.com. There is cPanel account with domain.com as main domain. And the problem exists only for this account. So I get the provided above errors when trying to add any addon domain in this account and when trying to add any subdomain under domain.com. I believe cPanel doesn't determines server's hostname correctly. I've checked hostname in Home »Networking Setup »Change Hostname menu and as I mentioned above it is host.domain.com, not domain.com.

 

[cPanelMichael]

Feel free to open a support ticket using the link in my signature so we can take a closer look and see if the hostname is configured incorrectly. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[kernow]

Also having same problem. The servers hostname has no resembalance to the addon domain were trying to add. Would mention that on another server this problem did not occur and the setting "Allow users to park subdomains of the server’s hostname" is off on both servers

[2014-07-01 11:16:26 +0000] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request The adminbin “domain” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess reported the “EPERM” (1) error when it ended.: namespace=[Cpanel] module=[domain] function=[ADD]: set error in context subdomain: raw_response=[{"mode":"simple","data":"You do not have permission to create subdomains of the server’s hostname.","status":1,"statusmsg":"The adminbin “domain” in the “Cpanel” namespace call to function “ADD” ended prematurely: The subprocess reported the “EPERM” (1) error when it ended.","error":1,"exit_code":256,"action":"run","timeout":0,"version":"2.3"}] at /usr/local/cpanel/Cpanel/Wrap.pm line 117
        Cpanel::Wrap::send_cpwrapd_request('namespace', 'Cpanel', 'module', 'domain', 'function', 'ADD', 'data', 'xxxx xxxxx.com 1 /home/xxxxx/public_html/xxxxx.net', 'action', 'run', 'env', HASH(0x3c81630)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 105
        Cpanel::AdminBin::adminrun('domain', 'ADD', 'xxxx', 'xxxxxx.com', 1, '/home/xxxx/public_html/xxxx.net') called at /usr/local/cpanel/Cpanel/SubDomain.pm line 314
        Cpanel::SubDomain::_addsubdomain('xxxx', 'xxxxx.com', 1, undef, 'public_html/xxxx.net') called at /usr/local/cpanel/Cpanel/AddonDomain.pm line 83
        Cpanel::AddonDomain::api2_addaddondomain(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
        eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
        Cpanel::Api2::Exec::api2_exec('AddonDomain', 'addaddondomain', HASH(0x3bb6360), HASH(0x286af70)) called at cpanel line 994
        main::real_cpexectag('<?cp AddonDomain::addaddondomain(\'% %\',result,reason) newdomain=$FORM{\'domain\'},dir=$FORM{\'dir\'},subdomain=$FORM{\'user\'},pass=$FORM{\'pass\'} ?>') called at cpanel line 4214
        main::dotag_finished_headers(0) called at cpanel line 4031
        main::cpanel_parseblock(__CPANEL_HIDDEN__) called at cpanel line 3945
        main::y(GLOB(0x33e2cc0)) called at cpanel line 5297
        main::run_standard_mode() called at cpanel line 782

 

[cPanelMichael]

Have you recently changed your hostname, or was it at some point configured as the individual domain name? Note that internal case number 103121 is open to inquiry about allowing an account to have a root domain of the hostname's FQDN.

Thank you.