[Case 103549] cPanel Switch Account

nunoleite

Well-Known Member
Jun 4, 2007
65
3
158
Hi!

After the update WHM 11.44.0 (build 17) i noticed that that Switch Account feature have changed.
Before it showed "domain (user)"
Now it's showing only "user"

Is this the normal behavior? Or is there something wrong?

Thanks
Nuno Leite
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

Internal case number 103549 is open to address this issue. A resolution is scheduled for a future 11.44 build. You can monitor our change log for that case number to see when it's been implemented:

cPanel 11.44 Change Log

Thank you.
 

poehosting

Registered
Feb 25, 2011
1
0
51
Hi!

After the update WHM 11.44.0 (build 17) i noticed that that Switch Account feature have changed.
Before it showed "domain (user)"
Now it's showing only "user"

Is this the normal behavior? Or is there something wrong?

Thanks
Nuno Leite

A good option would be to make this show both -- like

domainname.com (username)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
A good option would be to make this show both -- like

domainname.com (username)
Yes, that's the standard behavior aside from the issue referenced in the internal case.

Thanks.
 

WebHostPro

Well-Known Member
PartnerNOC
Jul 28, 2002
1,715
28
328
LA, Costa RIca
cPanel Access Level
Root Administrator
Twitter
Really upset customer about changing the search drop down in CPanel to username instead of domain

I've noticed a very annoying change in the control panel, regarding the drop down menu for switching accounts. Instead of showing me the domains which would make it easy and simple, it shows me usernames. This is very annoying and unproductive. This change is the opposite of improvement. It's extremely frustrating when I need to change between different domains. I don't want to look up each and every username each time I want to manage another website. Why on earth did you do that??? Please correct this mistake immediately. You made it very difficult for me to manage my websites. I want to see domains in the dropdown menu.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Re: Really upset customer about changing the search drop down in CPanel to username instead of domai

Hello :)

This is addressed on the following thread:

- Removed -

Thank you.
 
Last edited by a moderator:

whmmx

Registered
Jul 4, 2014
1
0
1
cPanel Access Level
Root Administrator
Hi Michael can you help me
I have exactly the same problem can you confirm if there is a option to get domain (usernamer) in the switch account dropdown ?
Already are a solution for this?
I have WHM 11.44.0 (build 19)

Thanks for you help
Best regards
Hector Lopez
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
A resolution for this issue is included with cPanel version 11.44.1.0:

Fixed case 103549: Restore domain names to reseller account switcher.

This version has not yet made it's way down to the "Release" build tier, but is currently available on the "Current" and "Edge" tiers.

Thank you.
 

xargs

Registered
Jan 5, 2014
3
0
1
cPanel Access Level
Root Administrator
menu switch account

Hi

I can't find the option to show account+domains instead of only account name in cPanel menu "switch account" when i log in as reseller.

I'm using cPanel 11.44 and x3 theme.

Thanks.
 

musioc

Well-Known Member
Aug 4, 2011
127
1
68
cPanel 11.44 --> Switch account problems

Hello
Recently cPanel has changed the Switch account drop down box view
user1 (aaa.com)
user6 (bbb.com)
user2 (ccc.com)
user7 (ddd.com)
user3 (eee.com)


As you can see, accounts are sorted by domain name, but started by username
So we have to type full username to find an account (between about 500 accounts)


I think it is good idea if cPanel sort them by username
and even add a search box above this box



Regards
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

I've merged this post into this thread, as it's closely related to this issue. Internal case number 112953 is open to request the list is displayed as: "domain.tld(username)" as it was done previously. You can monitor our change log for this case number:

cPanel - Change Log

Thank you.
 

Smartypants

Member
May 1, 2015
24
1
53
cPanel Access Level
Root Administrator
It's now been more than a year, is this EVER going to be fixed? Earlier posts mentioned that this would be addressed in a later 11.44 release - but that doesn't appear to be true, since the problem is STILL present in 11.50.0 (build 23). The "Switch Account" menu still lists accounts by username first, then domain name: "blah (blah.com)".

Why is it taking so long to address something this basic? It's a clear regression from previous versions (which listed the domain first, then the username), and a basic usability/UX 101 mistake. The fact this problem made it into a release version really doesn't speak well of CPanel's QA - and the fact that it's taken more than 12 months to fix is just completely baffling.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

The primary issue addressed based on this thread was internal case number 103549:

Fixed case 103549: Restore domain names to reseller account switcher

The issue was that domain names were no longer visible in the drop-down menu. The visibility of the domain names was restored, and the sorting by domain name continued. The case you are referring to is case number 112953, which seeks to sort the list by username instead of domain name. That case is still open at this time. Could you elaborate on the specific problems this type of sorting causes so we can add notes to that case for our developers to understand the urgency?

Thank you.