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[Case 103681] Transfers - (Unable to validate setting for cpmod: x. )

Discussion in 'General Discussion' started by ladydi711, Mar 31, 2013.

  1. ladydi711

    ladydi711 Well-Known Member

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    I am trying to swing over an account from an old WHM and getting the error:

    Account Creation Status: failed (Unable to validate setting for cpmod: x.)

    Source WHM is old - WHM 10.8.0 cPanel 10.9.0-R57
    Destination is WHM 11.36.0 (build 20)

    I suspect it has something to do with the cpanel themes; old server only has xmail, x, x2
    New server has various rv... and x3 and x3mail.

    Has anyone seen this before and is there a workaround? Or am I making a bad assumption?

    Thanks in Advance!,
    Diane
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    These two links might be helpful:
    /http://forum.whmcs.com/showthread.php?13172-problem-configuring
    /http://k-disk.net/portal/knowledgebase/78/WHMCS-Error--Unable-to-validate-setting-for-cpmod-x3.html
     
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  3. ladydi711

    ladydi711 Well-Known Member

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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    I'm not quite following how to accomplish this; the x theme is only on the old server, I don't think I can remove that?

    I see this link:
    /http://enekumvenamorublog.wordpress.com/2013/03/22/account-creation-status-failed-unable-to-validate-setting-for-cpmod-cpanel-scriptrestorepkg-error/
    Account Creation Status: failed (Unable to validate setting for cpmod…) ==cpanel /script/restorepkg error | ENEKUM VENAM ORU BLOG

    I've found the RS=x line, but need to understand how to resume if I remove that line on the new server? Am I approaching this the right way?
     
  4. ES - George

    ES - George Well-Known Member
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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    In cPanel 11.36.0.21, I believe this should no longer be an issue for you: CPanelVersion1136 < AllDocumentation/ChangeLog < TWiki

    "Fixed case 63330: Allow restore of accounts with unknown themes. "
     
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  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    ladydi711, as HVH - George suggests, please update to 11.36.0.21 and perform the transfer again.
     
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  6. MediaServe

    MediaServe Well-Known Member
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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    Is this back as a problem for anyone on 11.44? I'm having trouble migrating a site from SiteGround:

    Unable to validate setting for cpmod: Crystal

    I'm guessing Crystal is their theme, and the destination server is running 11.44.

    Update: The account does transfer okay to a 11.42 server.
     
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  7. MediaServe

    MediaServe Well-Known Member
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    Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

    FYI this has been confirmed as a bug in 11.44 currently by cPanel support, to be fixed soon (possibly by Monday but no promises.)
     
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  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case 103681 is open to address this issue in cPanel version 11.44. This will change the behavior so that if a custom theme does not exist on the destination machine, it will automatically utilize the default theme. Please watch our change log for this case number.

    Thank you.
     
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