[Case 103681] Transfers - (Unable to validate setting for cpmod: x. )

ladydi711

Well-Known Member
Sep 4, 2001
140
6
318
I am trying to swing over an account from an old WHM and getting the error:

Account Creation Status: failed (Unable to validate setting for cpmod: x.)

Source WHM is old - WHM 10.8.0 cPanel 10.9.0-R57
Destination is WHM 11.36.0 (build 20)

I suspect it has something to do with the cpanel themes; old server only has xmail, x, x2
New server has various rv... and x3 and x3mail.

Has anyone seen this before and is there a workaround? Or am I making a bad assumption?

Thanks in Advance!,
Diane
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

These two links might be helpful:
/http://forum.whmcs.com/showthread.php?13172-problem-configuring
/http://k-disk.net/portal/knowledgebase/78/WHMCS-Error--Unable-to-validate-setting-for-cpmod-x3.html
 

ladydi711

Well-Known Member
Sep 4, 2001
140
6
318
Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

I'm not quite following how to accomplish this; the x theme is only on the old server, I don't think I can remove that?

I see this link:
/http://enekumvenamorublog.wordpress.com/2013/03/22/account-creation-status-failed-unable-to-validate-setting-for-cpmod-cpanel-scriptrestorepkg-error/
Account Creation Status: failed (Unable to validate setting for cpmod…) ==cpanel /script/restorepkg error | ENEKUM VENAM ORU BLOG

I've found the RS=x line, but need to understand how to resume if I remove that line on the new server? Am I approaching this the right way?
 

ES - George

Well-Known Member
PartnerNOC
Jun 12, 2011
179
24
68
UK
cPanel Access Level
DataCenter Provider
Twitter
Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

In cPanel 11.36.0.21, I believe this should no longer be an issue for you: CPanelVersion1136 < AllDocumentation/ChangeLog < TWiki

"Fixed case 63330: Allow restore of accounts with unknown themes. "
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,577
51
308
cPanel Access Level
Root Administrator
Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

ladydi711, as HVH - George suggests, please update to 11.36.0.21 and perform the transfer again.
 

MediaServe

Well-Known Member
PartnerNOC
Apr 9, 2004
138
2
168
Nashville, TN USA
cPanel Access Level
DataCenter Provider
Twitter
Re: Account transfer error - Account Creation Status: failed (Unable to validate setting for cpmod:

Is this back as a problem for anyone on 11.44? I'm having trouble migrating a site from SiteGround:

Unable to validate setting for cpmod: Crystal

I'm guessing Crystal is their theme, and the destination server is running 11.44.

Update: The account does transfer okay to a 11.42 server.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Internal case 103681 is open to address this issue in cPanel version 11.44. This will change the behavior so that if a custom theme does not exist on the destination machine, it will automatically utilize the default theme. Please watch our change log for this case number.

Thank you.