Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

[case 104909] WHM 11.44.0 upgrade produces a blank page after cPanel login.

Discussion in 'General Discussion' started by jols, Jun 18, 2014.

  1. jols

    jols Well-Known Member

    Joined:
    Mar 13, 2004
    Messages:
    1,111
    Likes Received:
    3
    Trophy Points:
    168
    Just after the 11.44 upgrade on two servers we are now getting nothing but a blank page upon cPanel login. This is consistent across two servers, directly after the update.

    Anyone else getting this? Any advice? Thanks.
     
    #1 jols, Jun 18, 2014
  2. David July

    David July Member

    Joined:
    Jun 13, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I am also experiencing this problem. Accounts set to my custom x3 theme return an empty, twenty byte page upon successful login.

    As a workaround, I used the "Modify/Upgrade Multiple Accounts" panel in WHM to apply the paper_lantern theme to all accounts.

    The following basic troubleshooting steps were ineffective at fixing the problem.

    • using the "Modify/Upgrade Multiple Accounts" WHM panel to set the x3 theme to all accounts
    • using the "Branding" WHM panel live editor to reapply my theme to x3 and derivatives
    • using the "Change Theme" option in Paper Lantern to switch back to x3
    • gracefully rebooting the server

    I would appreciate any additional suggestions. Thank you!
     
    #2 David July, Jun 18, 2014
  3. jols

    jols Well-Known Member

    Joined:
    Mar 13, 2004
    Messages:
    1,111
    Likes Received:
    3
    Trophy Points:
    168
    Hi David, thanks for this, makes sense.

    Do you suppose this could be avoided by NOT selecting to have the paper_lantern theme activated, after the cPanel/WHM upgrade?

    - - - Updated - - -

    Just curious, did you by any chance have an entry in /etc/cpanelsync.exclude the way we did?

    e.g. the "/usr/local/cpanel/base/frontend/x3/branding/index.html" path and file?

    I did this to prevent one line of customization that was perpetually being overwritten everything there was a cPanel update, and I think this is probably what came back to bite me. Not sure however, still testing.
     
    #3 jols, Jun 18, 2014
  4. David July

    David July Member

    Joined:
    Jun 13, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    It is certainly possible but I do not know. No, I do not have a cpanelsync.exclude entry in place.
     
    #4 David July, Jun 18, 2014
  5. jols

    jols Well-Known Member

    Joined:
    Mar 13, 2004
    Messages:
    1,111
    Likes Received:
    3
    Trophy Points:
    168
    David, inspect the cPanel error log here: /usr/local/cpanel/logs/

    With the help of a cPanel tech, I found that for some reason the most recent update removed a file that caused cPanel to error/crash upon access. The file I had to replace manually (in /usr/local/cpanel/base/frontend/x3/branding ) in our case was:

    try_x4_banner.tmpl
     
    #5 jols, Jun 18, 2014
  6. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,563
    Likes Received:
    43
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    X4 is no more, which would explain why that file was removed during the update. Right now I can only speculate that excluding cx3/branding/index.html from being updated, coupled with the removal of try_x4_banner.tmpl is what lead to the non-functioning x3.

    I'm curious, what customizations are you making to x3/branding/index.html that you'd like preserved?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelKenneth, Jun 18, 2014
  7. David July

    David July Member

    Joined:
    Jun 13, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I reviewed my error log and discovered the same entries mentioned by jols.

    Code:
    die [Internal Death while parsing /var/cpanel/userhomes/cpanel/cpanelbranding/x3/blue_lagoon/index.html 1094] Template::Exception:
[TYPE]=[file]
[INFO]=[branding/try_x4_banner.tmpl: not found]
[TEXT]=[]
    Although I had customized the Blue Lagoon theme's CSS, I did so using the WHM "Branding" panel live editor. I am not using cpanelsync.exclude and confirmed this file is empty. The theme modifications have been in place for about one year and survived all system updates until now.

    If the try_x4_banner.tmpl file was depreciated and thus deleted, I rather not restore it to the server. Since I am not excluding cPanel updates like jols, are there any other suggestions? Thanks!
     
    #7 David July, Jun 18, 2014
  8. JacobPerkins

    JacobPerkins Well-Known Member

    Joined:
    May 2, 2014
    Messages:
    619
    Likes Received:
    96
    Trophy Points:
    103
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    #8 JacobPerkins, Jun 18, 2014
  9. David July

    David July Member

    Joined:
    Jun 13, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Great, thank you for the update.
     
    #9 David July, Jun 18, 2014
  10. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    30
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    [case 104909] Re: WHM 11.44.0 upgrade produces a blank page after cPanel login.

    In the mean time, you can work around this problem by doing the following in a root shell:

    Code:
    touch /usr/local/cpanel/base/frontend/x3/branding/try_x4_banner.tmpl
touch /usr/local/cpanel/base/frontend/paper_lantern/branding/try_x4_banner.tmpl
     
    #10 cPanelNick, Jun 19, 2014
  11. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    30
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    11.44.0.16 was published tonight to correct this problem.
     
    #11 cPanelNick, Jun 19, 2014
  12. David July

    David July Member

    Joined:
    Jun 13, 2013
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    My apologies for the late reply, but I wanted to confirm that the update resolved my problem as well as thank you for for the quick resolution.
     
    #12 David July, Jul 7, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - [case 104909] upgrade
  1. swbrains

    SOLVED [Case CPANEL-20422] New account redirects to defaultwebpage in 70

    swbrains, May 13, 2018, in forum: General Discussion
    Replies:
    15
    Views:
    352
    swbrains
    May 16, 2018
  2. martin MHC

    SOLVED SpamAssassin is now Integer only instead of Decimal in WHM 70 [case CPANEL-20394]

    martin MHC, May 11, 2018, in forum: E-mail Discussion
    Replies:
    22
    Views:
    467
    martin MHC
    May 16, 2018
  3. cPanelMichael

    SOLVED [Case CPANEL-20319] Conflicting A records are added for proxy subdomains upon update to version 70

    cPanelMichael, May 9, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    597
    cPanelMichael
    May 10, 2018
  4. jamiepenner

    SOLVED AutoSSL Proxy Subdomain Validation [case CPANEL-18074]

    jamiepenner, Feb 21, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    579
    cPanelMichael
    Feb 21, 2018
  5. brianc

    SOLVED [Case CPANEL-18456] Mailman Archives fail to restore and/or be removed

    brianc, Feb 3, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    417
    cPanelMichael
    Feb 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice