I am also experiencing this problem. Accounts set to my custom x3 theme return an empty, twenty byte page upon successful login.
As a workaround, I used the "Modify/Upgrade Multiple Accounts" panel in WHM to apply the paper_lantern theme to all accounts.
The following basic troubleshooting steps were ineffective at fixing the problem.
I would appreciate any additional suggestions. Thank you!
As a workaround, I used the "Modify/Upgrade Multiple Accounts" panel in WHM to apply the paper_lantern theme to all accounts.
The following basic troubleshooting steps were ineffective at fixing the problem.
- using the "Modify/Upgrade Multiple Accounts" WHM panel to set the x3 theme to all accounts
- using the "Branding" WHM panel live editor to reapply my theme to x3 and derivatives
- using the "Change Theme" option in Paper Lantern to switch back to x3
- gracefully rebooting the server
I would appreciate any additional suggestions. Thank you!
Hi David, thanks for this, makes sense.
Do you suppose this could be avoided by NOT selecting to have the paper_lantern theme activated, after the cPanel/WHM upgrade?
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Just curious, did you by any chance have an entry in /etc/cpanelsync.exclude the way we did?
e.g. the "/usr/local/cpanel/base/frontend/x3/branding/index.html" path and file?
I did this to prevent one line of customization that was perpetually being overwritten everything there was a cPanel update, and I think this is probably what came back to bite me. Not sure however, still testing.
Do you suppose this could be avoided by NOT selecting to have the paper_lantern theme activated, after the cPanel/WHM upgrade?
- - - Updated - - -
Just curious, did you by any chance have an entry in /etc/cpanelsync.exclude the way we did?
e.g. the "/usr/local/cpanel/base/frontend/x3/branding/index.html" path and file?
I did this to prevent one line of customization that was perpetually being overwritten everything there was a cPanel update, and I think this is probably what came back to bite me. Not sure however, still testing.
It is certainly possible but I do not know. No, I do not have a cpanelsync.exclude entry in place.
David, inspect the cPanel error log here: /usr/local/cpanel/logs/
With the help of a cPanel tech, I found that for some reason the most recent update removed a file that caused cPanel to error/crash upon access. The file I had to replace manually (in /usr/local/cpanel/base/frontend/x3/branding ) in our case was:
try_x4_banner.tmpl
With the help of a cPanel tech, I found that for some reason the most recent update removed a file that caused cPanel to error/crash upon access. The file I had to replace manually (in /usr/local/cpanel/base/frontend/x3/branding ) in our case was:
try_x4_banner.tmpl
X4 is no more, which would explain why that file was removed during the update. Right now I can only speculate that excluding cx3/branding/index.html from being updated, coupled with the removal of try_x4_banner.tmpl is what lead to the non-functioning x3.
I'm curious, what customizations are you making to x3/branding/index.html that you'd like preserved?
I reviewed my error log and discovered the same entries mentioned by jols.
Although I had customized the Blue Lagoon theme's CSS, I did so using the WHM "Branding" panel live editor. I am not using cpanelsync.exclude and confirmed this file is empty. The theme modifications have been in place for about one year and survived all system updates until now.
If the try_x4_banner.tmpl file was depreciated and thus deleted, I rather not restore it to the server. Since I am not excluding cPanel updates like jols, are there any other suggestions? Thanks!
Code:
die [Internal Death while parsing /var/cpanel/userhomes/cpanel/cpanelbranding/x3/blue_lagoon/index.html 1094] Template::Exception:
[TYPE]=[file]
[INFO]=[branding/try_x4_banner.tmpl: not found]
[TEXT]=[]If the try_x4_banner.tmpl file was depreciated and thus deleted, I rather not restore it to the server. Since I am not excluding cPanel updates like jols, are there any other suggestions? Thanks!
Thanks for the information. We've opened Case 104909 to address this.
Although I couldn't give an ETA, I would expect this to come quickly. You'll see it come through our 11.44 change log ( http://documentation.cpanel.net/display/ALD/11.44+Change+Log ).
Although I couldn't give an ETA, I would expect this to come quickly. You'll see it come through our 11.44 change log ( http://documentation.cpanel.net/display/ALD/11.44+Change+Log ).
[case 104909] Re: WHM 11.44.0 upgrade produces a blank page after cPanel login.
In the mean time, you can work around this problem by doing the following in a root shell:
Code:
touch /usr/local/cpanel/base/frontend/x3/branding/try_x4_banner.tmpl
touch /usr/local/cpanel/base/frontend/paper_lantern/branding/try_x4_banner.tmplMy apologies for the late reply, but I wanted to confirm that the update resolved my problem as well as thank you for for the quick resolution.
