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[Case 105289] su/sudo with new transfer tool

Discussion in 'General Discussion' started by capuano, Jun 28, 2014.

  1. capuano

    capuano Member

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    Hello,

    The new transfer tool have a bug:
    The remote basic credential check failed due to an error: The system failed to escalate privileges to root on “xxx.xxx.xxx.xxx” with “sudo” or “su” because of an error: Failed to escalate to root

    This issue happens on all of my servers.

    Someone have an idea to resolve this throuble?
     
  2. mindnetcombr

    mindnetcombr Well-Known Member

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    New transfer tool bug

    copy from capuano reply:


    The new transfer tool have a bug:
    The remote basic credential check failed due to an error: The system failed to escalate privileges to root on “xxx.xxx.xxx.xxx” with “sudo” or “su” because of an error: Failed to escalate to root

    This issue happens on all of my servers.
    ---

    I check SU not SUDO - and looks like the transfer tool is ignoring this and try run SUDO, because cpanel warn me by mail:

    xxxxxxxxxxxxx : Jun 29 17:59:08 : maint : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/maint ; USER=root ; COMMAND=/bin/su -l -c echo -n SUDO_ && echo CPANEL_SUCCESS && /bin/sh -

    The message error show "SUDO" and "sudoers" - but I not chosed SUDO on transfer tool.


    Im running latest release 11.44.0.18
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Internal case number 105289 is open to address an issue where some versions of "su" require sending a \n instead of a \r when the tty is in raw mode. If it's an urgent transfer, you can use direct root authentication as a temporary workaround. A resolution will be made available in a future build of cPanel. You can monitor the change log for this case number:

    cPanel - 11.44 Change Log

    Thank you.
     
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