[Case 105289] su/sudo with new transfer tool

capuano

Member
Mar 16, 2002
8
0
301
Hello,

The new transfer tool have a bug:
The remote basic credential check failed due to an error: The system failed to escalate privileges to root on “xxx.xxx.xxx.xxx” with “sudo” or “su” because of an error: Failed to escalate to root

This issue happens on all of my servers.

Someone have an idea to resolve this throuble?
 

mindnetcombr

Well-Known Member
Sep 16, 2004
70
5
158
New transfer tool bug

copy from capuano reply:


The new transfer tool have a bug:
The remote basic credential check failed due to an error: The system failed to escalate privileges to root on “xxx.xxx.xxx.xxx” with “sudo” or “su” because of an error: Failed to escalate to root

This issue happens on all of my servers.
---

I check SU not SUDO - and looks like the transfer tool is ignoring this and try run SUDO, because cpanel warn me by mail:

xxxxxxxxxxxxx : Jun 29 17:59:08 : maint : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/maint ; USER=root ; COMMAND=/bin/su -l -c echo -n SUDO_ && echo CPANEL_SUCCESS && /bin/sh -

The message error show "SUDO" and "sudoers" - but I not chosed SUDO on transfer tool.


Im running latest release 11.44.0.18
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello :)

Internal case number 105289 is open to address an issue where some versions of "su" require sending a \n instead of a \r when the tty is in raw mode. If it's an urgent transfer, you can use direct root authentication as a temporary workaround. A resolution will be made available in a future build of cPanel. You can monitor the change log for this case number:

cPanel - 11.44 Change Log

Thank you.