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[Case 105621] restorepkg errors when cpmove file is in /

Discussion in 'Data Protection' started by comptech520, Jun 19, 2014.

  1. comptech520

    comptech520 Well-Known Member

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    How do I get around this?

    I used the command scripts/pkgacct user to create my backup.

    [root@trf /home]# /scripts/restorepkg user
    It looks like you are trying to restore a backup for the user “user”.
    cPanel restorepkg
    Restricted: “no”
    Allow Reseller Privileges: “no”
    Searching for “user”’s account archive …
    The system will attempt to restore the archive file “/home/cpmove-user.tar.gz”.
    PreRestoreActions
    PreRestoreActions
    Account
    Force Mode: “no”
    Dedicated IP Address: “no”
    Checking input data...
    ...Done
    Validating system setup...
    ...Done
    Rebuilding IP Pool...
    ...Done
    Validating IP...
    ...Done
    Validating Username...
    ...Done
    Validating Contact Email...
    ...Done
    Ensuring services are online...
    Account
    Skipped: The “Account” restore module failed because of an error: at AccountRestoration:_run_restore_system_module:385
    Account failure:
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Was there anymore output after the "Account failure:" message at the end? What version of cPanel is installed on your system? Do you have sufficient disk space available to restore the account?

    Thank you.
     
  3. SelyukCorp

    SelyukCorp Registered

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    Same case: "Skipped: The “Account” restore module failed because of an error: at AccountRestoration:_run_restore_system_module:385" - this message at the end.

    Account size about 31G (unpacked), free space on the hdd is available. WHM last version.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case number 105621 is open to address an issue where restoring a cpmove archive fails when it's stored in the "/" directory. Please monitor our change log for the inclusion of a resolution for this case. In the meantime, you can move the archive to any other directory (e.g. /restore) before attempting the restore.

    Thank you.
     
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